Continuous Improvement Technician (ITIL Service Operations, Six Sigma) for NATO with security clearance

A project is not finished when it is delivered. It is finished when operations can run it.

A multinational defence organisation in Mons runs an operations centre that inherits everynew system its projects build. You would sit at that handover point: agreeing up front whatready for operations means checking deliverables against it and chasing what is missinguntil the service can genuinely take over. Fully on site in secured areas.

What you would be doing

• Joining projects early when operational requirements and support models are still beingagreed and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves intoservice
• Reviewing project deliverables and documentation against those criteria with clearcomments and recommendations
• Tracking transition actions dependencies and open items and following them up until theyclose
• Keeping the stakeholders on both sides informed and engaged and stepping in for seniorcolleagues when needed

What you would bring

• Hands-on experience implementing ITIL service operations processes ideally in anoperations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes writing business documentation and judging whether aprocess change is workable
• Solid grounding in telecommunications network and IT solutions
• Vocational training plus two years of relevant experience or secondary education plusfour
• Nice to have: PRINCE2 or Agile PM ITIL Foundation ITIL CSI or Six Sigma Green Beltbusiness analysis credentials and experience in mixed military and civilian teams

Why this one is worth a look

It is the role that decides whether new capability actually works on day one with astanding framework behind it rather than a one-off project.