Associate, Customer Support

• Analyze customer dispute cases to understand the underlying issues and prepare comprehensive case summaries.
• Coordinate with the Legal team to collect evidence prepare documentation and support case management.
• Represent foodpanda at consumer court hearings and other legal proceedings whenever required.
• Investigate customer complaints to identify operational gaps and root causes.
• Drive initiatives and improvement projects to eliminate recurring customer pain points and reduce future dispute cases.
• Collaborate closely with Customer Experience Legal Finance Commercial Marketing Logistics Product and other internal stakeholders to improve customer experience.
• Partner with regional teams on strategic customer experience initiatives and dispute prevention projects.
• Track dispute trends prepare reports and present actionable insights to stakeholders.
• Ensure compliance with internal policies legal requirements and regulatory standards.
• Continuously identify opportunities to improve processes policies and customer communication.

Remote Work :

No

Employment Type :

Contract