Oracle Cloud Support Engineer (CSS) - Bahrain

What youll do

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• 3 years implementation experience of Supply Chain Management solutions
• Experience with multiple SCM applications is a plus especially Oracle EBS and Oracle SaaS
• At least 4 years in implementing SCM SaaS applications
• Strong functional knowledge of Order to Cash and Procure to Pay business processes
• Experience in Procurement modules : Self service procurement Supplier Qualification management Purchasing Sourcing Supplier Portal
• Experience in Logistics modules : Inventory Costing Order Management Advanced Pricing Manufacturing Maintenance
• Experience in Oracle cloud Supply Chain products - Order Management Planning and Manufacturing SLA Costing Procurement and Fulfillment
• Excellent problem solving and analytical skills with quick learning on the job
• Proactively maintains knowledge of Oracles current and future products/solutions offerings for the specified SCM area
• Able to be engaged in Pre-Sales activities and writing of technical proposals

What we are looking for

As a Systems Engineer you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location you will be responsible for resolution of moderately complex technical problems related to the installation recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and in some areas may work independently.

• Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
• Assess and analyze customers business needs to make sure that Oracle solutions meets the customers objectives.
• Assist customers in their overall Journey to Cloud.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness quality and reusability.
• Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
• Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise cloud or hybrid running various workloads (application middleware database and infrastructure).
• Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
• Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Actively lead and contribute to strategic programs and initiatives.
• To summary - helping to use and take the best advantage of all the value our company offers to our customers.

What we will offer you
A competitive salary with exciting benefits
Flexible and remote working so you can do your best work
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical life insurance and access to retirement planning
An inclusive culture that celebrates what makes you unique

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Level - IC2