End User Support L1
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
VAM Systems is currently looking for End User Support L1 for our Bahrain operations with the following skillsets and terms & conditions:
Qualifications and Experience
Essential (Minimum)
- University Degree in IT from a recognized university or institution
Desirable (Optional)
- Techinical certification in any IT Infrastructure certificates
- At least 1 year of work experience in IT
- A job that involves interacting with customers
Skills:
Essential (Minimum)
- Very good command in English (Both writing & speaking).
- Techincal troubleshooting skills
- Customer service awareness and skills.
Desirable (Optional)
- Fluent in English
- Business Professional Language
Knowledge
Essential (Minimum)
- Essential IT technical skills
- Installation/Configuration/Support
Desirable (Optional)
- Able to resolve IT issues efficiently
- Ability to make quick decisions on problem resolution
- Essential IT technical skills in Servers Network and other IT Infrastructure areas
- Analytical and techincal troubleshooting skills
Personal Attributes
Essential (Minimum)
- Strong personality
- User Friendly
- Patient and flexible attitude
- Sense of commitment
Desirable (Optional)
- Excellent Communication and Inter personal skills
- Mature professional attitude with strong work ethic
- Attention to detail and accuracy and the ability to manage multiple tasks simultaneously
- Handle work pressure
- A job that involves interacting with customers
Duties:
- Handle service desk calls in timely pleasant and professional manner.
- Resolve reported problems remotely as being first level or second level support and provide proper guidence to callers inquiries.
- Maintain accurate log entries of incidents and requests with details by adherence to escalation procedure promptly allocate unresolved calls to higher level support as and when required.
- Preparation of daily/weekly/monthly service desk reports for management review as and when required.
- Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues.
- Follow up and coordinate with support staff in case of delays in action and ensure that line of communication is open between all support teams for better coordination of service especially if the service is required to be handled by more than one area of support and on priority basis.
- Regularly complete and update all the tasks assigned within the target time
- Ability to handle multitask and support various users at once. Must be capable of following a job to completion. Follow up troubleshoot and resolve various complex infrastructure problems.
- Conduct adhoc assignments and projects as directed by the management based on the business requirements
Terms and conditions
Joining time frame: 15 30 days)
Additional Information :
Terms and conditions:
Joining time frame: maximum 4 weeks
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enabl ... View more
