Branch Manager

• Adhere to all company policies procedures health & safety regulations and business ethics codes and ensures that they are communicated and implemented within the team.
• Know and adhere to Quality Standards for customer service.
• Responsible for the daily operations of the category across all branches and delegating work.
• Work closely with Operations Manager Merchandise Manager and Suppliers to achieve the targets.
• Study existing and new legislation and advising management on needed action.
• Establish and coordinate the commercial relationships with the key suppliers (local and foreign where applicable).
• Identify and explore new opportunities and avenues for expansion.
• Improve profit and attain sales target of the supermarket.
• Deal with all complaints queries and other related customer service issues.
• Recruit and interview new staff for the supermarket.
• Organize training orientation and supervise all departmental managers.
• Organize public holidays and day off schedule of the staff.
• Oversee receiving orders and stock control.
• Assign and schedule tasks for specific employees and also follow up on the results they generate.
• Complete all the operational requirements of the store.
• Appraise monitor and plan tasks to be given to individual staff members.
• Discipline counsel and coach employees to maintain positive result generation.
• Initiate corrective actions analyze variance schedule expenditure and prepare annual budget aside achieving other financial objectives of the organization.
• Recognize future and present requirements by customers.
• Establish good rapport with existing and potential customers.
• Collaborate with other members of staff that have good understanding about service requirements.
• Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise.
• Study trends authorize clearance sales and also determine all required sales promotions.
• Review merchandising by formulating pricing policies.
• Identify profitability ratio by studying financial statements and operating statements.
• Study display plans sale promotion and advertising towards marketing merchandise in a profitable manner.
• Ensure excellent customer service at all times in all branches.
• Ensure all areas under the branch are kept clean and tidy at all times.
• Liaise with line managers for solving problems and development.
• Liaise with support department of the Company to follow requests such as maintenance IT and HR issues.
• Check mailbox and/or email regularly.
• Develop personal skills.
• Always dress smart and attend work in a clean and tidy appearance.
• Treat all information and customer information in a confidential manner.
• Work in a productive manner and while on company time do not conduct personal business unless specifically approved by management.
• Perform other workrelated duties and miscellaneous tasks as assigned.
• Understand that job descriptions change over time. You are expected to maintain competence awareness and compliance with your job.

• Bachelors Degree in Retail Management HND/HNC in Retail Management or Diploma in Retail Business.
• Strong background in merchandising and vendor relationships.
• Excellent interpersonal skill.
• Able to multitask and use initiative.
• Strong organizational skills.
• Microsoft Office proficient especially Word and Excel.
• Demonstrate good communication skills and excellent people/social skills.
• A positive attitude.
• Excellent team worker.

Required Experience:

Manager