Service Desk Coordinator
Job Summary
- Multiple locations
- Hybrid
- Hourly salary: $25 - $32
Key Responsibilities:
Respond to inbound calls daily to provide technical support/troubleshooting
Provide support via web queues outbound interactions and emails
Leverage resources to resolve technical issues timely
Use PC applications (e.g. word processing spreadsheet database etc.) to document maintain and report functions/activities
Escalate requests outside of your scope when necessary
Attend weekly staff/mentor meetings
Remain cognizant of adherence to help promote business unit success
Adhere to ETS Navy Federal practices policies and procedures
Perform other related duties as assigned or appropriate
Required Experience:
IC