Quality Control Analyst

• Multiple locations
• Hybrid
• Hourly salary: $34 - $55

Job Description

Key Responsibilities:

Evaluate decisions process adherence and regulatory requirements for compliance with applicable state and federal laws and adherence to established guidelines and Service Level Agreement (SLA)
Evaluate and monitor quality of documentation for completeness accuracy and adherence to internal standards to identify issues and reduce potential risk exposure to Navy Federal
Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
Quality review and audit documentation files and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures and/or government regulations
Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
Ensure quality through data integrity and risk management
Stay abreast of applicable changes in the industry as well as federal regulations and state laws and understand impacts or changes to processes
Agile and flexible to changes whether driven by industry investors company or department initiatives/mandates
Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting
Monitor corrective action to ensure prompt consistent and effective remediation
Research escalated issues as needed and determine or collaborate with team on the resolution
Gather analyze and synthesize data for presentations and reports
Assist in ensuring a compliant Quality Control Program
Maintain clear and organized documentation in relation to quality and noted deficiencies identified
Perform other duties as assigned