Fraud Management Specialist
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- Multiple locations
- Hybrid
- Hourly salary: $32 - $45
Job Description
Key Responsibilities:
- Identify patterns of activity indicating possible fraud or account abuse
- Monitor member account transactions to proactively identify fraudulent activity suspicious communications take immediate corrective/protective action and escalate alerts/cases to the appropriate Security division for in depth investigation
- Manage the review/analysis of potential fraud and forgery cases prior to submission to Security
- Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts
- Communicate with internal and external customers on fraud and security issues problem resolution and account information as defined by internal policies process and procedure
- Identify and analyze opportunities for new and/or improved processes data or technology; provide clear picture of possible outcomes
- Serve as subject matter expert concerning fraud trends
- Support projects related to fraud detection prevention or root cause analysis
- Collect prepare and maintain data for analysis reports and reference
- Establish incident response standards related training requirements and processes and procedures to ensure quality response to various forms of security issues (e.g. fraud) and resolve/achieve maximum protection of members and assets
- Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
- Collaborate with Navy Federal business areas to gain an understanding and impact of transactions process and procedures on other process and procedures and identify risk potential for fraudulent activity
Required Experience:
IC
