Customer Service Technical Support

Customer support IT

Make animpact with Laerdal!

Make a difference with Laerdalwhere immersive technology transforms healthcare quality and education acrossthe globe. With over 2200 colleagues join a team where collaboration andengagement are prioritized in helping save one million more lives every yearby 2030.

About the role

We are looking to fill the position of customer support to assist our team in the customer support department of our premature and newborn simulators.


(Full-time position 38.5 hours/week; 6-month employment contract with the option of extension; Location: Lehárgasse 1/5 1060 Vienna)


Key Responsibilities include:
Communication with our international customers and independent problem solving via remote access to systems worldwide
1st and 2nd level support via email and telephone
Ticket processing and tracking
Commissioning and maintenance of customer systems at the company location in Vienna as well as occasionally at customer sites (international
Documenting problem cases and assisting in the improvement and further development of the software

What we are looking for
Education and training in the IT field (HTL or comparable technical training)
Basic knowledge of network infrastructure
High level of service and customer orientation
Professional demeanour and polite manners
Enjoy working independently and analytical thinking
Excellent written and spoken German
Very good written and spoken English other foreign languages an advantage
High sense of responsibility

What we offer:

Innovative international working environment
Varied and challenging range of tasks contribution to our mission
Opportunities for personal and professional growth
Flexibel working hours

For questions about the position please contact Michael Haller at

Ready to apply
Please register your application by 27.03.2026