Trainee Customer Field Technician I Melbourne

nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability increase cultural equality and enhance the diversity of our operations teams for the benefit of our workforce customers and communities.

Our Field Service teams are nbns professional trusted and essential customer-facing workforce. Theyre the friendly faces confident voices and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams learning developing and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country bringing unlimited possibilities to Australian homes and

businesses.

As a Trainee Customer Field Technician you will:

• Work in the field helping to connect customers to the internet
• Be employed on a permanent full-time basis with leave entitlements
• Work towards a Cert III in Telecommunications Technology over the 12-month traineeship
• Be supported by experts in the field to complete your traineeship learning how to be a Customer Field Technician

You will be rewarded with:

• An award-winning traineeship program where you will get paid while you learn
• Competitive Salary of $77330 inclusive of Superannuation
• Working primarily in the field learning on the job alongside our many experts
• Achieving a nationally recognised qualification paid for by nbn
• Embarking on a versatile and valuable career steppingstone
• An nbn work vehicle and all the tools clothing and safety equipment you need
• Being part of an inclusive work culture that prioritises balance and wellbeing and
• 18 weeks of paid parental leave

Youll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled experienced and collaborative colleagues you will build your skills and confidence. Whether youre out in the network performing inspections or maintenance diagnosing and resolving faults to providing the best service or connecting more homes and businesses to high-speed fibre.

A bit about you

To get the most out of this traineeship youll likely have an inquisitive mind and an eagerness to learn a positive attitude and a drivers license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. Well support you with developing your skills and will provide the training and guidance you need on the job in a safe supportive and flexible environment while you get paid.

Inspired to learn more nbns free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day from the comfort of your own home. Please visit our Digital Work experience to get real life insights into the role. This will form part of your application process and will be required to progress further.

Application Process

You may find that your experience does not match every requirement listed but if this role has piqued your interest or resonates with where you are in your career we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity and applications will close at midnight on November 30 2026.

To be eligible for this role you must have full working rights in Australia.

The filling of these positions is intended to constitute a special measure under section 7D of the Sex DiscriminationAct 1984 (Cth) and section 31 of the Equal Opportunity Act 1984 (WA) section 27 of the Discrimination Act 1991 (ACT) section 57 of the Anti-Discrimination Act 1996 (NT) section 105 of the Anti-Discrimination Act 1991 (Qld) section 47 of the Equal Opportunity Act 1984 (SA) section 26 of the Anti-Discrimination Act 1998 (Tas) and section 12 of the Equal Opportunity Act 2010 (Vic).

Additionally under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW) an exemption is given from sections 8 25 and 51 of the Anti-Discrimination Act 1977 (NSW) to NBN Co Limited to:

designate advertise and recruit Aboriginal and Torres Strait Islander people only for the role of Customer Field Technician Trainee; and

designate advertise and recruit women only for the role of Customer Field Technician Trainee in pursuance of its target to reach 70% women recruits in CFT Trainee roles and 40% women in leadership positions and in support of its intention to increase the representation of women in Field-based roles to closer to 50%.

The positions are therefore only open to First Nations people and to women.