Techno Functional Consultant L2

Windows 365 Cloud PC Consultant / Senior Engineer

Role Summary

Design implement migrate and support Microsoft Windows 365 Cloud PC solutions including Enterprise Frontline (Dedicated and Shared) Cloud Apps Intune Microsoft Entra ID Microsoft Intune Conditional Access and Microsoft 365 services. The consultant will assess the existing Citrix environment execute the migration strategy and provide operational documentation and knowledge transfer

Experience

7 to 12 years in End User Computing (EUC)
Minimum 3 years with Microsoft Azure Virtual Desktop (AVD) and Windows 365
Experience in Citrix to Windows 365 or AVD migration projects
Microsoft certifications preferred

Key Responsibilities

Assessment

Assess existing Citrix infrastructure
Analyse application compatibility
Review Active Directory and Entra ID
Review identity authentication and MFA
Assess network readiness and connectivity
Evaluate licensing requirements
Identify workloads suitable for Windows 365 Enterprise Frontline and Cloud Apps
Produce assessment and migration reports

Solution Design

Design Windows 365 architecture
Design networking and connectivity
Design Microsoft Intune management
Design security baseline
Design Conditional Access policies
Design Cloud PC provisioning policies
Design image management strategy
Design disaster recovery and business continuity approach

Implementation

Configure Windows 365 Enterprise
Configure Windows 365 Frontline (Dedicated)
Configure Windows 365 Frontline (Shared)
Configure Windows 365 Cloud Apps
Configure provisioning policies
Configure Microsoft Intune policies
Configure security baselines
Configure Windows Update for Business
Configure Microsoft Defender policies
Configure BitLocker
Configure Microsoft Entra Join
Configure Single Sign-On
Configure Universal Print
Configure FSLogix where applicable

Migration

Build pilot environment
Migrate pilot users
Migrate production users
Validate applications
Perform user acceptance testing
Develop rollback plans
Resolve migration issues
Support phased deployment

Security

Implement Conditional Access
Implement Multi-Factor Authentication
Configure Microsoft Defender for Endpoint
Configure Microsoft Defender for Cloud Apps integration
Apply Zero Trust principles
Implement compliance policies
Configure device compliance
Implement Endpoint Privilege Management where applicable

Application Management

Package applications using Intune
Deploy Microsoft 365 Apps
Deploy Win32 applications
Publish Cloud Apps
Integrate line-of-business applications
Validate application compatibility

Monitoring and Operations

Monitor Cloud PC health
Analyse performance
Capacity planning
Troubleshoot user issues
Optimise licensing
Produce operational documentation
Develop support runbooks
Conduct knowledge transfer

Mandatory

Windows 365 Enterprise
Windows 365 Frontline
Windows 365 Cloud Apps
Azure Virtual Desktop
Microsoft Intune
Microsoft Entra ID
Microsoft 365
Azure
Microsoft Defender
PowerShell
Windows 11
Microsoft Endpoint Manager
Conditional Access
Identity Management
Group Policy
DNS
DHCP
Active Directory
Networking fundamentals

Preferred

Citrix Virtual Apps and Desktops
Citrix Cloud
VMware Horizon
Microsoft Graph API
Azure Automation
Azure Monitor
Log Analytics
Microsoft Sentinel
ServiceNow integration
Terraform
Azure DevOps

Migration Experience

Citrix Virtual Apps and Desktops
Azure Virtual Desktop
VMware Horizon
Remote Desktop Services
Application migration
User profile migration
Identity migration
Image management
Intune migration

Documentation Deliverables

Assessment Report
High-Level Design
Low-Level Design
Migration Runbook
Pilot Report
Test Plan
UAT Report
Security Design
Operations Guide
Knowledge Transfer Documentation
As-Built Documentation

Soft Skills

Excellent stakeholder management
Strong communication skills
Workshop facilitation
Technical presentation skills
Problem-solving ability
Customer engagement
Risk management
Project documentation
Team collaboration

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Identity and Access Administrator Associate
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Security Administrator Associate
ITIL Foundation

Typical Deliverables

Windows 365 Proof of Concept
Citrix assessment and migration plan
Windows 365 Enterprise deployment
Windows 365 Frontline (Dedicated and Shared) deployment
Windows 365 Cloud Apps deployment
Security hardening
Microsoft Intune configuration
Pilot migration
Production rollout
Operations handover
Support documentation