Technical Account Manager

Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our Global TAM team in Sydney! As part of our dedicated Technical Account Management organisation you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs demonstrate where Rippling can solve their problems and help drive their adoption of Ripplings product suite.

You will own the key admin relationships and be responsible for turning customers into long-term champions developing account strategy and enabling Ripplings customers all while providing an impeccable customer experience along the you are a self-starter find yourself constantly taking on new challenges working feverishly until you find solutions and pride yourself in providing an excellent customer experience youre in the right place!

What you will do

• Ensure customer satisfaction for Ripplings Australia-based customers and take ownership of retaining a book of business
• Serve as a global Subject Matter Expert (SME) on the Technical Account Management team providing support to US-based customers expanding into Australia
• Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs
• Drive increased adoption of key features new product releases and best practices
• Swiftly prioritise and resolve critical customer issues
• Serve as the dedicated Rippling liaison for customer questions issues or escalations displaying a strong sense of urgency and advocacy to ensure prompt resolution
• Collaborate directly with customers to understand and optimise their HR payroll benefits administration and IT workflows
• Master the full suite of Rippling products to provide comprehensive advice

• 3 years of work experience at a SaaS company in a customer-facing role
• Experience with payroll strongly preferred bonus points for HRIS or other HR/HCM SaaS
• Excellent at time management prioritising tasks and adapting on a day-to-day basis
• Proven experience as an account manager with a scaled book of business
• Track record of building strong customer relationships
• Hunger to work extremely hard on a growing team
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Passion for enabling both customers and internal teams
• Interest in actively working with product and engineering team

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion colour national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.

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