Team Leader

About The Role
As Team Leader you will lead a combined team supporting Desktop and SOE activities providing strong day-to-day people leadership and operational coordination. A key focus of the role will be bringing the two teams together to work cohesively improving collaboration handovers and overall service delivery.

Responsibilities will include:
Lead and manage a combined Desktop and SOE team providing clear direction support and coordination across day-to-day technical operations.
Provide strong people leadership including team coordination performance management coaching goal setting feedback and escalation management.
Manage daily operational activities including workload allocation rostering resource planning and ensuring calls tickets and account-specific tasks are appropriately prioritised and progressed within agreed service levels.
Monitor team workload and capacity providing support and adjusting priorities and resources to maintain effective service delivery.
Drive greater collaboration between the Desktop and SOE teams creating clear communication effective handovers and a cohesive approach to supporting the customer environment.
Ensure Desktop operational activities are appropriately transitioned to and progressed by the SOE team where required maintaining accountability through to completion.
Act as a key escalation point for both the team and customer supporting issue resolution follow-up and communication to maintain customer satisfaction.
Provide quality assurance and operational guidance reviewing work delivered by the team and providing direction where required to maintain service standards.
Work closely with the Operations Manager supporting broader operational objectives resource planning and the effective delivery of services across the account.
Support resource planning and scheduling including leave coverage after-hours requirements on-call rosters patching activities disaster recovery testing and other planned operational activities.
Support project delivery and resource coordination ensuring approved project activities are appropriately resourced and delivered within required timeframes.
Support management of the project pipeline scaling resources up or down as required while maintaining an appropriate balance between project and BAU operational requirements.
Work collaboratively with other teams and Team Leaders ensuring effective coordination across the broader operational environment.
Review change records and associated communications ensuring appropriate quality consultation and stakeholder engagement prior to approval.
Maintain strong governance and compliance ensuring activities align with Kinetic IT customer and stakeholder policies procedures standards and guidelines.
Uphold Kinetic ITs Universal Behaviours and consistently demonstrate the standards expected by Kinetic IT and our customers.

What youll bring to the table:
Previous track record managing technical teams
Understanding of how an enterprise managed service provider operates (ideal)
Experience with staff rostering
Proven track record bringing co9hesion to a team
Excellent customer facing skills

About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.

Be You Create the Future
At Kinetic IT were driven by a shared passion for technology customer success and community impact.
With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.
We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.
As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference
Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
Celebrate together Social events cultural celebrations end-of-year functions and more.
Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
Other Perks- Access to our employee discounts platform discounted gym membership and more.

How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to
You can learn more about our culture and crew online at Experience:

Manager