Team Lead, Financial Crimes

Your Opportunity 

As our Team Leader Fraud Operations youll lead support and develop a team of Fraud Officers and Senior Fraud Officers. Youll create an inclusive high-performing environment where people feel clear on expectations supported in their development and empowered to deliver strong customer outcomes. Alongside day-to-day operations youll build team capability strengthen engagement and embed a culture of accountability service and risk awareness. 

Youll also make an impact by: 

• Lead coach and develop a frontline Financial Crime team providing regular feedback clear goals and meaningful development opportunities. 

• Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes. 

• Manage performance with fairness and consistency recognise strong contribution and confidently address quality or capability gaps through coaching and clear action plans. 

Qualifications :

What youll bring 

To succeed in this role youll have: 

• Demonstrated people leadership experience within a frontline contact centre or operational environment with a strong focus on coaching engagement and capability building. 

• Confidence setting expectations managing performance and leading people through change in a complex 24/7 environment. 

• Strong communication and relationship skills with the ability to build trust have constructive conversations and create a safe inclusive team culture. 

Youll stand out from the crowd if you have some of the following: 

• Financial services experience and knowledge of fraud management across retail financial products. 

• Knowledge of fraud and card-related products payments card schemes online banking fraud and AML/CTF requirements. 

• Experience using quality insights operational measures and process improvement to strengthen individual and team performance. 

Additional Information :

Why Cuscal 

At Cuscal youll find a strong successful company thats reimagining the future. And our team is right there at the heart of it all.   

Here youll deliver or support interesting ground-breaking work that has real impact - on Australias financial services sector and the millions of customers it serves. Youll innovate alongside skilled smart connected teams. And youll build an impressive fulfilling career that continues to grow.   

Youll also enjoy a range of benefits including: 

• Work in a hybrid model that supports your lifestyle and goals. 

• We celebrate success: Our IGNITE program recognises individual and team achievements. 

• Wellbeing focus: We support your physical mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage. 

Join us and reimagine the future 

If this role excites you wed love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date so dont wait. Apply now. 

Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

Remote Work :

No

Employment Type :

Full-time