Spa Manager

As Spa Manager you will be responsible for the seamless operation and continued success of CIEL Spa ensuring every detail reflects our commitment to innovation wellbeing and exceptional luxury.

• Oversee the day-to-day operations of CIEL Spa including rostering recruitment training and team performance.

• Lead supervise coach and inspire the CIEL Spa team to deliver outstanding personalised guest experiences. Develop and implement ongoing training programs and resources to build team capability enhance product and treatment knowledge and maintain consistently high standards of service excellence.

• Create exceptional guest journeys that reflect the elevated standards and unique philosophy of the CIEL brand.

• Lead reception operations guest welcomes treatment presentations and consultations ensuring every interaction is warm knowledgeable and highly personalised.

• Develop rosters operational reports and staff performance reviews providing clear insights and recommendations to leadership.

• Maintain appropriate stock levels and oversee purchasing inventory management and supplier relationships.

• Deliver selected massage facial and body treatments to guests including high-profile and VIP clientele when required.

• Maintain an impeccable spa environment ensuring every space treatment room and guest touchpoint reflects the sophistication and luxury of CIEL.

• Collaborate with the Marketing team to develop compelling spa promotions and content while liaising with suppliers to coordinate promotional partnerships campaign activity and supporting initiatives that drive awareness engagement and revenue for CIEL Spa.

• Review monthly P&L statements and departmental charges identifying trends variances and areas of concern and provide timely reporting and recommendations to the Director of Spa & Wellness.

• Support the achievement of departmental revenue service and operational objectives.

• Stay at the forefront of emerging wellness beauty and spa trends identifying opportunities to enhance the guest experience and evolve the CIEL offering.

Qualifications :

We are looking for a passionate and polished wellness professional who understands that true luxury is found in the detail.

• Minimum 5 years experience as a qualified spa therapist with demonstrated expertise across spa treatments and advanced skin treatments (Diploma of Beauty Therapy or a relevant equivalent qualification)

• Previous experience with EMFACE and EXION is highly desirable.

• Proven success as a Spa Manager or similar leadership role within a luxury hotel resort spa or wellness environment is advantageous.

• Strong leadership and team management skills with a proven ability to coach develop motivate and inspire high-performing teams.

• Exceptional communication and interpersonal skills with the ability to build genuine connections with guests understand their individual needs and anticipate expectations.

• Genuine passion for spa wellness and hospitality with a commitment to delivering exceptional and highly personalised guest experiences.

• Proficiency in spa management software; Book4Time experience is preferred.

• Exceptional organisational skills and attention to detail with the ability to confidently manage competing operational priorities.

• A commercial mindset with an understanding of spa performance promotions stock management and departmental financials.

• Sound understanding of current and emerging trends across the luxury spa beauty and wellness industry.

• Flexibility to work evenings weekends and public holidays as required.

• Current First Aid Certificate or the ability to obtain one.

• Current Infection Control certification or willingness to obtain prior to commencement.

• Full Australian Working Rights.

Additional Information :

Join Mondrian Gold Coast and become part of a team shaping an extraordinary new destination for luxury hospitality wellness and lifestyle on the Gold Coast.

At CIEL we are not simply delivering spa treatments we are creating deeply personalised experiences designed to leave our guests feeling restored renewed and transformed.

If you are an accomplished spa professional with a passion for luxury wellness innovation and exceptional people leadership we would love to hear from you.

Remote Work :

No

Employment Type :

Full-time