Solution Architect 12 month FTC

At Rest we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management we focus on delivering strong long-term outcomes for our members from their first job through to retirement*. Your best at Rest means focusing on what matters being trusted to get on with it and knowing your work genuinely makes a difference. Thats how we operate every day guided by our values: Be Daring Keep It Simple Take Action and Have Grit.

The Solution Architect shapes and guides end-to-end solution designs for Rests digital and member service channels ensuring strategic initiatives deliver simple secure scalable and member-centred outcomes. The role works across business delivery technology risk and partner teams to translate business needs into pragmatic architectures that align to Rests technology strategy architecture standards and governance expectations.

Key Accountabilities/Responsibilities

• Develop end-to-end solution architectures for Rests digital and member service channels with particular focus on capabilities such as web mobile app contact centre content management and personalisation capabilities.
• Translate business outcomes member experience goals and delivery requirements into pragmatic solution options recommendations and architecture decisions.
• Ensure digital and channel solutions align with Rests technology strategy architecture principles target-state direction standards and patterns.
• Design cohesive channel solutions that support simple secure and consistent member experiences across Rests digital service and partner touchpoints.
• Identify and manage architectural risks dependencies assumptions constraints and trade-offs including non-functional requirements such as security privacy resilience scalability performance maintainability and operational readiness.
• Partner with delivery engineering cyber security risk data operations and vendor teams to guide implementation and maintain alignment to the agreed architecture intent.
• Prepare and present architecture artefacts options papers and recommendations for endorsement through the Architecture Governance Forum (AGF) and other relevant governance forums.
• Contribute to architecture assets digital/channel patterns reference models and standards to improve consistency reuse and long-term maintainability across Rests technology landscape.
• Monitor relevant digital channel member experience and personalisation technology trends assessing their implications and opportunities for Rests strategic initiatives and future channel capabilities.

Qualifications :

• A bachelors degree in computer science or related field or equivalent experience.

Required experience understanding or credentials including:

• Demonstrable experience as a Solution Architect or in a Senior Technology Design role delivering digital web mobile contact centre or member/customer service solutions.
• Sound understanding of end-to-end solution architecture across application integration data security infrastructure/cloud and operational dimensions.
• Demonstrated experience designing scalable secure and user-centred digital and channel solutions across web mobile and service environments.
• Experience designing API-led integrations and working with third-party platforms SaaS products vendor solutions and partner ecosystems.
• Ability to translate business outcomes member experience needs and delivery requirements into solution options architecture decisions and implementation guidance.
• Sound understanding of non-functional requirements including security privacy resilience scalability performance maintainability and operational readiness.
• Familiarity with identity access management and modern authentication patterns including OAuth2 and OpenID Connect.
• Experience engaging business technology cyber security risk data operations and vendor stakeholders to work through trade-offs build endorsement and support alignment to architecture intent through delivery.
• Understanding of DevOps CI/CD and modern engineering practices as they apply to digital and channel solution delivery.
• Experience with solutions involving AI including applied use of AI-enabled capabilities in digital service or member/customer experience contexts would be highly regarded.
• Experience with or sound understanding of digital personalisation analytics-driven experiences content management contact centre technologies or customer/member journey orchestration would be highly regarded.

Additional Information :

.What youll find at Rest

• Hybrid working
• 5 Rest Days (wellbeing days) each year in addition to annual leave
• Eligible employees are entitled to 22 weeks paid parental leave (gender neutral)
• Continued super contributions during parental leave
• Learning and development opportunities including AI & Data Academy leadership programs LinkedIn Learning study assistance and professional memberships
• Income Protection Insurance
• Option to purchase additional leave
• Recognition through our Rest Excellence Awards

If you share our values and this sounds like the kind of place youd do your best work wed like to hear from you. Apply now.

Rest is committed to creating a flexible work environment and culture that embraces diversity equity and inclusion - where people feel welcome safe to be themselves and inspired to do their best.

We value the different backgrounds lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages cultural backgrounds faiths gender identities sexual orientations and thinking styles. This includes people with disability neurodiverse individuals Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

We welcome applications from all candidates. To be considered you will need the right to work in Australia.

*Funds under management as at 30 June 2026. Rest is recognised as a superannuation leader across a range of areas including performance responsible investment and member value. Find out more at Work :

No

Employment Type :

Full-time