Sessional Ombudsman, Banking and Finance

Flexible meaningful work. Expert impact when it matters most.

After a distinguished legal career you may be looking for a role that allows you to continue applying your expertise in a meaningful way while creating space for other professional interests board appointments consulting work family commitments or simply a greater sense of balance.

At AFCA we are seeking Sessional Ombudsmen Banking & Finance to join our highly regarded decision-making team on a per-engagement basis.

This unique appointment offers the opportunity to remain intellectually challenged and professionally engaged while contributing to outcomes that have a genuine impact on consumers small businesses and the financial services sector.

Use your expertise where it matters most

As a Sessional Ombudsman you will be called upon to assist with complex and significant disputes within banking and finance. Drawing on AFCAs extensive specialist resources research capability and dispute resolution framework you will work collaboratively with experienced Ombudsmen lawyers and industry experts to deliver independent fair and balanced decisions.

This is an opportunity to focus on what you do best: applying sound judgement analysing complex legal issues and helping resolve matters of significance.

This is a Board appointed 3 year term role and can be performed fully remotely.

Qualifications :

Who were looking for

Were seeking accomplished senior lawyers former Partners barristers executive legal leaders and banking & finance professionals who bring deep industry expertise sound judgement and a strong track record of achievement.

Youll be known for navigating complex legal and commercial issues with credibility pragmatism and fairness and have experience in areas such as banking regulation Banking Codes of Practice contract law insolvency securities lending and dispute resolution.

You thrive in a flexible per-engagement environment communicate with influence and empathy and can balance independence with collaboration. Most importantly youre committed to delivering fair objective outcomes and maintaining the highest standards of integrity and impartiality.

Candidates will hold legal qualifications and have substantial senior-level experience within banking and finance a tribunal regulator external dispute resolution scheme or a related environment.

If youre looking to apply your expertise in a meaningful way while enjoying greater flexibility and balance wed love to hear from you.

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

Yes

Employment Type :

Full-time