Senior ServiceNow Functional Consultant NSW VIC QLD ACT

Atturra is seeking an experienced Senior ServiceNow Functional Consultant (must have minimum baseline clearance) to join our growing ServiceNow practice. This role plays a critical part in bridging business needs and ServiceNow platform capability ensuring solutions are welldesigned userfocused and aligned to customer outcomes.
You will work closely with customers across a range of enterprise and publicsector environments to analyse business requirements and processes to design and implement ServiceNow solutions including:
configuring workflows
building and enhancing forms and
reusing platform features in focused apps

This role is ideal for someone who enjoys shaping outcomes through strong functional design configuration excellence and stakeholder engagement.

What youll do
Lead business analysis activities including discovery workshops stakeholder interviews and requirements documentation.
Translate business requirements into clear functional designs aligned with ServiceNow best practices and product capabilities.
Configure ServiceNow applications including workflows and flows forms fields UI policies notifications SLAs and related platform features.
Act as the Functional Subject Matter Expert within delivery teams providing guidance on process design and platform configuration.
Collaborate closely with technical developers to ensure functional designs are implemented accurately and efficiently.
Support backlog refinement sprint planning and acceptance criteria definition within Agile delivery teams.
Participate in Agile ceremonies including daily standups sprint reviews and retrospectives.
Ensure solutions are scalable maintainable and aligned with the ServiceNow product roadmap.
Maintain a strong customercentric mindset ensuring solutions deliver measurable business value and positive user experience.
Clearly articulate functional decisions impacts and benefits to both technical and nontechnical stakeholders.

Working Conditions:

• Employment Type Permanent or Contract (candidates that can start soon preffered)
• Office Location Canberra/Melbourne/Sydney/Brisbane
• Must have Baseline clearance minimum

What will make you successful in this role

ServiceNow Domain Experience
Experience delivering ServiceNow solutions across one or more of the following product areas:
o IT Service Management (ITSM)
o CRM (formerly Customer Service Management CSM)
o Enterprise Business Suite (EBS)
o Strategic Portfolio Management (SPM)
o Field Service Management (FSM)
o Public Sector Digital Services (PSDS)

What youll bring
ServiceNow Functional Experience: 5 years of handson experience implementing and configuring ServiceNow solutions in a functional or consulting capacity.
Business Analysis Expertise: Strong experience eliciting documenting and validating business and functional requirements.
Platform Configuration Skills: Deep knowledge of ServiceNow configuration including workflows/Flow Designer forms UI policies notifications and data relationships.
ProcessLed Thinking: Solid understanding of ITILaligned and enterprise business processes and how they are implemented within ServiceNow.
Stakeholder Engagement: Proven ability to work directly with customers facilitate workshops and manage expectations effectively.
Agile Delivery: Comfortable working in Agile environments and collaborating within crossfunctional delivery teams.
Problem Solving: Pragmatic outcomefocused approach to designing solutions that balance business needs with platform capability.

Preferred Certifications
One or more of the following (or similar):
ServiceNow Certified Business Analyst
ServiceNow Certified Implementation Specialist (one or more of: ITSM CRM HRSD SPM FSM or PSDS)
ServiceNow MicroCertification Flow Designer
ITIL 4 Foundation
(ServiceNow Certified Application Developer and Certified System Administrator are desirable but not required)

Why is this an exciting opportunity

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia giving you a strong foundation to fulfil your career ambitions.

We currently have 1300 professionals working across Australia New Zealand Singapore Hong Kong and USA who are using innovation to lead the way.

Our Cloud Business Solutions team specialises in strategy migration and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments enhance productivity and ensure business continuity.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

What our people say:

We are working towards a very bright future.Its a company with vision and a promising future.

Why youll love working here

Culture of possibility
At Atturra we embrace innovation within our teams fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture where everyone is encouraged to achieve success through collaboration continuous learning and smart work practices.

A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie innovation dedication respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits
Employee benefits recognition and wellbeing platform
Career growth via succession planning internal promotions and mentorship opportunities Ongoing investment in professional development through industry and technology certifications and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities including paid parental leave
Employee referral program with monetary incentives offered

Commitment to Diversity Equity and Inclusion
At Atturra we are committed to addressing the digital skills gap and championing diversity equity and inclusion. We welcome applications from individuals of all backgrounds including Veterans Aboriginal and Torres Strait Islander people people with disability members of the LGBTQI community culturally diverse individuals and other underrepresented groups.

Supporting Australias veterans
We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australias veteran community by enhancing recruitment support retention and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

What our people say:

Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.

How to apply

All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.

Pool
This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.

Recruitment Agencies and Headhunters
Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate agencies must complete our procurement process hold an approved fee agreement and be formally invited by the Talent Acquisition team for a specific vacancy.

Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters.

Agencies interested in joining our official supplier list may send an expression of interest to Please note our supplier list is reviewed annually.