Service Coordinator

EVSE is expanding rapidly and were on the lookout for a proactive and engaging Service Coordinator to join our team in Silverwater. This full-time on-site role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to a diverse customer base. Your responsibilities will include:

• Scheduling & Coordination: Organise site visits reactive servicing and annual maintenance.
• Stakeholder Communication: Liaise with internal teams customers and contractors.
• Billing & Database Management: Oversee service payments and maintain accurate records.
• Admin & Documentation: Process orders quotes and service documentation.
• Customer Engagement: Respond to inquiries and support customer service channels.
• Sales Support: Identify opportunities to promote annual maintenance packages.
• Invoicing: Ensure timely and proactive invoicing.

Qualifications :

Were looking for someone who shares our energy values a sustainable future we value all skills and experience however our ideal candidate will possess;

• Proactive and Adaptable Thrives in a fast-paced evolving environment.
• Firm and Decisive Confidently direct contractors ensure compliance and hold them accountable.
• Ownership and Accountability Takes responsibility and ensures resolution.
• Clear Communication Engages professionally across different channels.
• Customer-Focused Delivers excellent service via phone email and in-person.
• Detail-Oriented Strong accuracy in written and verbal communication.
• Commercial Awareness Practical understanding of business operations.
• Team Player Willing to collaborate and assist as needed.
• Time Management - Capable of managing multiple tasks simultaneously while maintaining efficiency and accuracy.
• Proficiency with Microsoft Office and cloud-based systems

If youve got a great attitude a strong work ethic and experience thriving in a fast-paced environment wed love to hear from you! Bonus points if you have the following;  

• Experience scheduling electrical work booking appointments and coordinating contractors
• Familiarity with Computerised Maintenance Management Systems (CMMS) is advantageous
• Exposure to tiered support environments (L1L4)
• Proactive and adaptable in fast-paced settings
• Commercially aware with a practical understanding of business operations
• Confident communicator who ensures contractor compliance and clear direction
• Customer-focused with a strong service mindset
• Detail-oriented with high accuracy in both written and verbal tasks
• Collaborative team player with strong time management and multitasking skills

Additional Information :

Why Join EVSE

• Professional development opportunities.
• Contribute to the clean energy transition.
• Work alongside industry experts.
• Career growth in a fast-growing technical sector.
• Product and systems training will be provided.

Remote Work :

No

Employment Type :

Full-time