Service Coordinator

Lead with Purpose. Empower Lives. Join Our Team as a Service Coordinator in Coffs Harbour.

We are looking for a passionate and experienced Service Coordinator to join our team in Coffs Harbour NSW on a full-time basis. This is an exciting opportunity to bring your leadership skills creativity and people-focused approach to a rewarding role where you can make a genuine difference every day.

As a Service Coordinator you will play a key role in connecting customers with high-quality support services while leading and mentoring a dedicated team. You will help empower people with disability to live with dignity choice and independence ensuring services are tailored to individual needs and goals.

No two days are the same. You will build strong relationships with customers families support networks and community stakeholders across the Coffs Harbour region working collaboratively to deliver positive outcomes. From supporting your team to solve challenges driving service excellence and helping customers make the most of their funding youll be at the forefront of creating meaningful and person-centred experiences.

We welcome people from all backgrounds because we know that diverse experiences abilities languages and cultures strengthen our team enhance the support we provide to our customers and make Northcott stronger.

About The Role

As a Service Coordinator you wont just manage day-to-day operations youll be part of a vibrant local team that keeps services running smoothly and people at the centre of every decision. You will be coordinating supports guiding rosters backing your staff and helping customers feel confident connected and well supported all in line with the NDIS Quality and Safeguarding Framework. You will work closely with the Service Manager and local team.

Every day you will:

• Build lasting relationships with customers families and your team ensuring everyone feels truly heard valued and connected.

• Inspire your team to tackle challenges and push boundaries nurturing an environment where innovation and collaboration take centre stage.

• Champion person-centred solutions guiding your team to create tailored support that unlocks every individuals potential.

• Lead with heart and clarity in coaching mentoring and supporting your teams growth and wellbeing.

• Drive operational excellence by managing resources and rosters for seamless effective support every single day.

• Foster resilience and positivity championing reflection and learning for continuous improvement.

Benefits Perks & Wellbeing

At Northcott we prioritise your well-being and success. Our team enjoys a wide range of benefits designed to support work-life balance financial wellbeing and personal growth:

• Salary Packaging I increase my take-home pay through packaging options including $15900 and $2650 for meals/entertainment.
• Fitness & Discounts I stay healthy with Fitness Passport and save through Perkbox and discounted insurance.
• Accessibility & Wellbeing Inclusive workplace with support for employees with disability including tailored adjustments flexible work options and a Psychologically safe environment.
• 5 Weeks Annual Leave I enjoy generous time off to recharge and maintain balance.
• 13 Days Sick Leave I take the time I need to recover with paid leave when unwell.
• Paid Maternity Leave I feel supported through lifes key moments with 14 weeks of paid leave after 12 months.

Skills & Experience

This role is where your leadership helps shape welcoming inclusive and high-quality services across the Coffs Harbour region. As a Service Coordinator you will bring people together encourage fresh ideas and keep the focus on what matters most - supporting customers to build independence wellbeing and connection in their everyday will lead by example building trust confidence and a culture of high performance within your team.

• You will champion fresh thinking encouraging and empowering others to explore creative solutions that break down barriers and achieve remarkable outcomes.
• You will communicate with respect and courage fostering understanding and unity aligned with our organisational values.
• You will focus your energy on what matters most expertly balancing the needs of customers your team and the organisation to create lasting positive results.
• Your deep understanding of the disability sector ensures you help design and nurture truly person-centred living environments.
• You will embrace technology and streamlined processes ensuring seamless high-quality service delivery every day.

Position Description - Service Coordinator

How To Apply

Click APPLY to submit your application.

Please include:

• Your current resume
• A short cover letter outlining your skills experience and what interests you about this role.

We encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you:Our Story

Northcott will review candidates throughout the recruitment process likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for please email .