Service Centre Supervisor (IT)

About the Opportunity

Lead and coordinate customer focused and specialist IT support services that underpin enduser computing and teaching technologies across the University. Youll be responsible for delivering reliable responsive and scalable support for staff students and teaching environments overseeing incident and request management service performance and continuous improvement. Working within a service aligned model youll drive strong customer outcomes uphold service standards and build team capability to meet University priorities.

Key Responsibilities

• Lead day-to-day delivery of end-user computing AV collaboration and Service Centre support services.
• Coordinate incidents requests and service tasks to meet agreed SLAs and standards.
• Supervise and develop technical staff managing workloads performance and team capability.
• Drive continuous improvement of end-user and teaching technology services.
• Provide senior technical guidance and escalation support for complex issues.
• Support peak periods semester readiness and technology rollouts.
• Collaborate with service leads projects and partners to deliver integrated outcomes.
• Monitor performance trends and feedback to improve service quality and user experience.
• Maintain clear procedures documentation and knowledge resources.
• Support device lifecycle management including deployment maintenance and decommissioning.

About you

• The occupant of this position will hold relevant tertiary qualifications with subsequent relevant experience or an equivalent combination of relevant experience and/or education/training.

What we can offer

This is a full time continuing opportunity based as Brisbane South (Nathan) campus. As Griffith is a multi-site University you may be required to work across other locations.

Griffith Universitys campuses are located on the lands of the Yugarabul Yuggera Jagera Turrbal Yugambeh and Kombumerri peoples.

Salary

HEW 7 Base range - $104504.60 - $113219.43 17% super. Full package range - $122270.38 - $132466.72.

Additional Information :

Why join Griffith 
 
As a values-led organisation at Griffith University weve worked hard to create a dynamic and strong organisational culture. We offer: 

• Wide range of Learning and Development opportunities 

• Mix of on campus and work from home options available and a supportive work environment 

• Salary packaging options and corporate health discounts 

• Generous leave entitlements including paid parental leave and leave loading 

• Support with future learning opportunities through our educational staff assistance scheme 

• Opportunities for internal mobility 

• Health Safety and Wellbeing initiatives on campus Gym facilities 

At Griffith were committed to providing a safe and inclusive environment for all - whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit ourEquity Diversity and  University is committed to fostering a safe respectful and inclusive community for alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025) Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to GriffithsModern Slavery Policy. 

How to apply 

Please submit your application online and ensure it includes the following: 

• A covering letter outlining your suitability for the role please refer to the qualifications above and the position description.

• Current curriculum vitae/resume including full contact details 

For application and recruitment advice please reach out to Laura Whitworth Talent Acquisition Partner on

Closing date: Open until filled. All applications must be submitted online.

Remote Work :

No

Employment Type :

Full-time