Senior Site Reliability Engineer

Block is one company built from many blocks all united by the same purpose of economic empowerment. The blocks that form our foundational teams People Finance Counsel Hardware Information Security Platform Infrastructure Engineering and more provide support and guidance at the corporate level. They work across business groups and around the globe spanning time zones and disciplines to develop inclusive People policies forecast finances give legal counsel safeguard systems nurture new initiatives and more. Every challenge creates possibilities and we need different perspectives to see them all. Bring yours to Block.

As a member of the SRE team you will proactively and reactively improve the reliability of Blocks platform and critical infrastructure. You are metrics-driven systems-oriented and focused on building distributed platforms that enable safe scalable product development.

You will leverage and continuously improve AI-driven tooling and automation to enhance observability accelerate incident detection and response and reduce operational toil. This includes applying AI to incident analysis alert tuning and operational workflows.

You will participate in primary platform oncall (12 hours per day one week every few weeks depending on team size) supporting Blocks most critical (Tier 0) this role you will lead incident command coordinate mitigation and drive effective escalation during high-severity events.

• Build and extend platforms to improve system reliability
• Work on team goals that encompass reliability for the entire company
• Standardize reliability tools across multiple platforms and organizations
• Triage coordinate and lead stabilization of sev 01 incidents
• Serve as primary oncall maintaining structured escalation paths and exercising leadership escalation
• Drive platform-wide reliability improvements shared operational tooling and deploy-safety patterns
• Use AI-driven systems to improve signal detection reduce noise and accelerate root cause analysis
• Design and implement safe deployment patterns (progressive delivery automated rollback guardrails)

• Drive to root cause systems with many moving parts and take the necessary steps to fix them
• Demonstrated technical initiative and leadership on previous projects especially those with a backend/platform focus
• Familiarity with AI-driven tooling for observability incident analysis or automation
• A mindset that naturally reaches for AI to accelerate problem-solving and reduce toil
• Experience running production oncall for high-availability systems
• Strong incident management skills structured triage mitigation under pressure blameless postmortems
• Fluency with CI/CD pipelines progressive rollout strategies and rollback automation
• Monitoring & observability expertise building/tuning alerts for uptime error rates latency regression and resource exhaustion
• Ability to create and maintain evidence-based maturity assessments using trailing 90-day data windows.
• Comfort with vendor/dependency management maintaining validated escalation contacts reachable within 5 minutes.
• Boundless curiosity autonomy and a strong sense of accountability
• A strong desire to perform and grow as an engineer
• 5 years of software development experience

• Kotlin Modern Java (11)
• HTTP JSON gRPC and Protocol Buffers
• MySQL / Vitess / DynamoDB
• Event driven architectures
• DataDog
• LaunchDarkly
• Terraform Kubernetes Istio/Envoy
• Amazon Web Services

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently without regard to identity or other legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role