Senior IT Support Analyst
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Job Summary
About Us
McGrathNicol is an independent professional services firm specialising in Cyber Deals Forensic Performance Restructuring and Risk & Compliance. For more than 20 years we have supported organisations to navigate critical moments from growth and transformation through to financial stress and uncertainty across the privatepublicand not-for-profit sectors. Guided by our values Understanding Commitment and Impact we are client-focusedcollaborativeand committed to creating an environment where our people can do their best work and continue to grow their careers.
The Opportunity
McGrathNicol is seeking a Senior IT Support Analyst to join our national Technology team in Brisbane or Perth. This is an opportunity to play a key role in supporting a leading professional services firm ensuring our people have the technology systems and support they need to deliver exceptional outcomes for clients. Working in a collaborative and fast-paced environment you will be exposed to a broad range of technologies while contributing to service improvements technologyinitiativesand the ongoing evolution of our digital workplace.
Your Responsibilities
Provide Level 2 and Level 3 IT support across hardware softwaresystemsand applications.
Act as an escalation point for complex technical issues ensuringtimelyresolution and a positive user experience.
Support andmaintainMicrosoft 365 Azure endpointmanagementand collaboration platforms.
Assistwith user onboarding and offboarding including provisioning devicedeploymentand access management.
Contribute to technology projects systemupgradesand continuous improvement initiatives.
Maintain documentation knowledgearticlesand support records.
Liaise with internal stakeholders and external vendors to ensure the effective delivery of IT services.
About You
Experience in a senior IT support servicedeskor desktop support role ideally within a professional servicesor legalenvironment.
Strong technical knowledge of Microsoft 365 Windows operating systems Active DirectoryAzureand endpoint management tools.
Excellent problem-solving skills with the ability to manage competing priorities and troubleshoot complex issues.
Strong communicationand stakeholder management skills with a customer-focused approach to service delivery.
A proactive and collaborative mindset with a genuine interest in improving processes and driving positive outcomes.
Relevant industry certifications and experience supporting modern workplace technologies will be highly regarded.
Why Join Us
We offer a dynamic environment where employees are rewarded for their hard work through our annual bonus program. Other benefits include excellent training and career development opportunities personalised mentorship and the opportunity to work in a social and inclusive team environment.
Interested
To apply for this exciting opportunity please click the APPLY NOW button at the top of this page. If you would like further information please contact our national HR team at
Required Experience:
Senior IC
