Senior Field Service Technician

JOIN OUR TEAM

LAF Technologies is an industry leader in providing Controlled Environment Solutions to customers in the pharmaceutical life sciences and healthcare sectors. We pride ourselves on delivering exceptional service and support to our clients. As a Senior Field Service Technician you will play an integral role in maintaining certifying calibrating and repairing equipment ensuring our customers receive world-class technical support and service.

As we continue to expand our service delivery capability we are seeking motivated self-driven professionals to join our growing team.

Our Queensland team is looking to immediately engage a committed Senior Field Service Technician to provide ongoing field-based technical support and perform routine mechanical testing certification calibration maintenance and repair activities. Due to the specialised nature of our business comprehensive training will be provided on specific equipment applications and technical procedures.

Responsibilities:

• Perform onsite calibration certification preventative maintenance repairs and fault diagnosis on customer equipment.
• Conduct mechanical testing certification and sensor calibrations.
• Collaborate with colleagues and technical specialists to resolve complex problems.
• Provide exceptional customer service and ensure high levels of client satisfaction.
• Maintain accurate service records calibration certificates and technical documentation.
• Take responsibility for the care maintenance security and correct use of all company-issued tools calibration equipment testing instruments service vehicles and associated assets.
• Ensure company tools and test equipment remain in a safe operational and calibrated condition.
• Manage vehicle stock spare parts consumables and field service equipment to ensure service readiness.

Customer Support

• Provide professional technical support to customers.
• Build and maintain strong customer relationships.
• Respond promptly to service requests and technical escalations.
• Communicate effectively regarding service findings recommendations and equipment condition.

Leadership and Mentoring

• Provide technical support and mentoring to Field Service Technicians.
• Assist with technician training and onboarding.
• Support the Field Service Manager in developing technician capability and technical expertise.
• Act as a senior escalation point for complex technical issues.

Requirements

• Relevant electrical mechanical appliance servicing instrumentation or trade background.
• Current Queensland Electrical Work Licence (mandatory).
• Minimum 3 years experience in field service maintenance calibration or a related technical discipline.
• Strong fault-finding and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and effectively manage a field-based workload.
• Proficiency in Microsoft Office applications.
• Current unrestricted drivers licence and willingness to travel to customer sites including regional and interstate locations when required.

Benefits

• Above-industry salary package plus superannuation.
• Fully maintained company vehicle and mobile phone.
• Opportunities for professional growth training and career development.
• Supportive multicultural work environment with a strong team culture.
• Work with industry-leading technologies across pharmaceutical healthcare and life sciences sectors.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their experience and why they would be a great fit for the LAF Technologies team.

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