Senior Digital Manager

Your Lovisa Opportunity:

Lovisa is looking for an experienced Senior Digital Manager to lead the delivery performance and continuous evolution of our eCommerce and digital platforms.

This is a senior technology leadership role where youll sit at the intersection of digital technology and commercial outcomes. Youll own the prioritisation planning and governance of our digital platform roadmap translating business priorities into scalable high-performing technology solutions that support Lovisas continued global growth.

Reporting to the Chief Information Officer and working closely with the Chief Digital Officer youll provide enterprise-level leadership across our digital program of work while remaining close enough to the technology and technical detail to influence architecture delivery and platform decisions.

Youll lead and mentor a small high-performing team and work closely with engineering IT delivery architecture and solutions teams to deliver fast frictionless digital experiences for our customers.

• Help shape Lovisas technical strategy and roadmap for eCommerce and digital platforms.

• Identify new platform capabilities technologies and opportunities to support digital growth.

• Establish and monitor KPIs to improve site usability customer experience and conversion.

• Champion experimentation innovation and continuous improvement always keeping the customer at the centre.

• Own and prioritise the digital development backlog.

• Translate business needs into scalable technical solutions.

• Provide input into architecture design and code reviews.

• Oversee eCommerce platform management support and integrations.

• Manage digital platforms including Klaviyo Lexer Shippit and third-party services.

• Lead new features enhancements and automation delivery.

• Ensure digital platforms integrate effectively with ERP warehouse and logistics systems.

• Oversee QA testing and platform upgrades.

• Provide support and leadership for critical P1 incidents.

• Manage relationships and commercial outcomes with third-party technology and delivery partners.

• Ensure digital initiatives are delivered effectively on time and within budget.

• Support governance and reporting across project progress risks issues dependencies and budgets.

• Lead coach and mentor a high-performing digital delivery team.

• Provide technology and application leadership across the eCommerce and digital function.

• Build a culture of accountability transparency collaboration and continuous improvement.

• Communicate delivery risks dependencies and issues clearly to senior IT and business stakeholders.

• Lead senior stakeholder communication through key releases and transitions.

• Act as a trusted technology advisor to the Chief Digital Officer on platform strategy priorities and delivery capability.

• 7 years technical platform experience including 5 years with Shopify Plus or similar.

• Strong eCommerce delivery experience across platforms integrations and digital ecosystems.

• Front-end development skills across HTML CSS JavaScript React and SQL.

• Experience with APIs third-party integrations and cloud technologies.

• Strong understanding of UX/UI digital compliance and software development methodologies.

• Proven leadership experience with the ability to lead and mentor high-performing teams.

• Strong stakeholder management communication and commercial skills.

• Excellent analytical problem-solving and attention-to-detail skills.

• Bachelors degree in IT or a related field

Youll have the opportunity to make a real impact influence our digital strategy and work across a highly collaborative global technology and digital environment.

• Join a global business offering endless career opportunities.

• Supportive diverse and inclusive team environment.

• Strong culture we truly harness our 101 Culture Commitments.

• Paid Birthday Leave.

• Generous 50% discount on Lovisa products.

• Free gym membership.

• Attractive Referral Rewards Incentive Program.

• Modern HQ with a fully stocked kitchen on Glenferrie Road close to everything you need on your doorstep.

• Personal Development & Succession Plans.

Lovisa is a global fashion-forward jewellery brand that has been setting trends since launching in Australia in 2010. Today were proud to have over 1100 stores across 50 markets with ambitious plans for continued global growth.

As an ASX-listed retailer were driven by innovation collaboration and our people. Join a fast-paced global business where youll have the opportunity to build your career take on new challenges and grow with us as we continue to expand worldwide.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.