Senior Customer Service Representative

Wetake play seriously. Were looking for curious adventurers ready to find their party fueled by imaginationand driveto build whats never been built before. At Hasbro and Wizards of the Coast youll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy connection and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

Senior Customer Service Representative - Macquarie Park Sydney NSW Australia

Create joy and community through the magic of play.

About the Role

At Hasbro were passionate about bringing people together through storytelling imagination and play. As a leading Games IP and Toy company our iconic brands connect millions of fans around the world every day.

Were looking for an experienced Senior Customer Service Representative to join our Australia team. This is an exciting opportunity for someone who enjoys solving problems building trusted relationships working across teams and driving continuous improvement.

Youll be at the heart of our customer experience partnering with customers and colleagues to support seamless order management exceptional service delivery and operational excellence. Youll also have the opportunity to use data and insights influence improvements and build your career within a global organisation.

What Youll Do

• Deliver exceptional service and support across order management product enquiries and issue resolution.
• Manage customer orders accurately and efficiently partnering with internal teams to support timely delivery.
• Take ownership of complex enquiries complaints and escalations through to resolution.
• Build strong relationships with customers and cross-functional partners across Sales Supply Chain Logistics Marketing and Finance.
• Monitor customer service performance and identify opportunities to improve processes and the customer experience.
• Analyse customer and operational data translating trends and risks into practical recommendations.
• Maintain accurate records of customer interactions orders and resolutions within internal systems.
• Share knowledge and best practice supporting a culture of collaboration and continuous improvement.

What Youll Bring

Essential

• Significant experience in office-based customer service customer operations order management or a similarly customer-focused environment.
• Demonstrated ability to manage complex enquiries and resolve issues effectively.
• Strong analytical skills with the ability to interpret information and identify meaningful insights.
• Excellent communication and relationship-building skills.
• Strong attention to detail and a proactive solutions-focused approach.
• Ability to manage competing priorities accurately in a fast-paced environment.
• Proficiency with Microsoft Excel and customer service or enterprise resource planning systems.

Preferred

• Experience with SAP or a comparable enterprise resource planning platform.
• Experience using Power BI or another reporting and data visualisation tool.
• Experience within consumer products retail supply chain or a related environment.
• Exposure to process improvement or continuous improvement initiatives.

Why Join Hasbro

• Work with talented teams iconic brands and innovative products that inspire play around the world.
• Gain exposure to a broad range of commercial and operational functions.
• Develop your career within a collaborative global organisation.
• Contribute ideas influence improvements and make a meaningful impact.
• Join a culture driven by creativity curiosity and continuous learning.

Employees may be eligible for annual and long-term incentives as part of their overall compensation package depending on role location and eligibility. Benefits and programs may include:

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development
• Exclusive Perks

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