Senior Customer Care Representative

At Stryker we hire for mindset potential and drive not just whats on a resume.

Were looking for someone who loves working with people brings great energy to the team and enjoys solving problems. If youre customer-focused coachable thrive in a collaborative environment and are passionate about making a difference in healthcare wed love to hear from you.

Some of our strongest performers have come from customer service healthcare administration hospitality retail and other fast-paced people-focused industries. If youre looking to grow your career with a company that invests in its people and improves patient outcomes every day this could be the opportunity for you.

As a Senior Customer Care Representative youll be a trusted support for both customers and the wider team helping resolve complex enquiries and deliver an exceptional customer experience every day.

• Managing customer enquiries and providing timely professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive high-performing team culture.

Youre someone who brings positive energy to work genuinely enjoys helping customers and thrives as part of a collaborative team. You take ownership embrace challenges and enjoy figuring things out rather than waiting for someone else to provide the answer.

• Experience in a customer service or customer-facing environment.
• A passion for delivering outstanding customer experiences.
• Strong problem-solving skills and a proactive mindset.
• The ability to work independently while being a supportive team player.
• A willingness to learn grow and embrace feedback.
• Excellent communication and relationship-building skills.
• A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.