Senior CloudOps Engineer DevLabs- SupportBAU

We are seeking an experienced Senior CloudOps Engineer to join the DevLabs Squad supporting one of our largest and most critical technology platforms.

DevLabs is a mature enterprise-scale container orchestration platform that powers hundreds of applications across the organisation. This is not a greenfield engineering role. Instead it is suited to engineers who thrive in a highly operational environment and understand the importance of maintaining platform stability security reliability and performance.

The platform spans both on-premises VMware infrastructure and AWS cloud environments with Rancher providing the orchestration layer. DevLabs is managed through Infrastructure as Code principles and immutable infrastructure practices ensuring all changes are automated tested and deployed consistently across more than 25 environments.

Were looking for someone who enjoys solving operational challenges supporting customers improving platform health and ensuring a complex platform continues to operate safely and securely throughout its lifecycle.

What Youll Be Doing

• Provide day-to-day support for both production and non-production platform environments
• Respond to and resolve customer and platform support requests during business hours
• Perform platform upgrades and enhancements including Kubernetes and Rancher upgrades
• Identify assess and remediate security vulnerabilities across the platform
• Execute platform rebuilds through automation and Infrastructure as Code
• Support ongoing platform maintenance and operational excellence initiatives
• Drive continuous improvement opportunities across reliability automation and support processes
• Enhance observability capabilities through improved monitoring dashboards and alerting
• Work closely with engineering and platform teams to maintain platform health and availability
• Contribute to operational documentation runbooks and support procedures

Qualifications :

You are an experienced Senior CloudOps Engineer who understands the realities of supporting large-scale enterprise platforms. You enjoy working in environments where operational excellence stability security and customer support are the primary focus.

You bring a pragmatic approach to problem solving strong troubleshooting skills and a continuous improvement mindset. Most importantly youre comfortable working within a mature platform environment where success is measured by reliability and operational effectiveness rather than building new products.

Technical Skills & Experience

Essential

• Strong experience working with AWS
• Strong containerisation experience using Docker
• Proven experience supporting large-scale Kubernetes platforms in enterprise environments
• Strong Infrastructure as Code experience using Terraform
• Experience with observability and monitoring platforms such as New Relic and Splunk
• Experience with CI/CD and deployment tooling including:
  • GitHub
  • GitHub Actions
  • Bamboo
• Strong troubleshooting incident management and platform support capabilities

Desirable

• Experience with Rancher administration and upgrades
• Exposure to hybrid cloud environments spanning on-premises and AWS platforms
• Scripting or software development experience using:
  • Python
  • Java
• Experience working with immutable infrastructure principles and automated platform rebuilds
• Experience enhancing monitoring alerting and platform observability

Additional Information :

Why join us:

At NCS Australia youll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus youll be mentored by some of the industrys best and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go!

We are in the process of refreshing our employee benefits so dont forget to ask our Talent Acquisition Team about whats on offer. 

We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity inclusivity and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application please dont hesitate to reach out to us at .

Other important stuff: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks.

As we navigate through our business integration process we will continue to issue contracts under our existing entities of ARQ Dialog CatapultBI ICEMEDIA Eighty20 Riley or AccessHQ.

Visit our website for more information.

Agencies: Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

Yes

Employment Type :

Contract