Senior Case Manager

Work With Australias Highest-Rated & Most Awarded Solar Company

At RESINC Solar we dont just install systems we deliver unmatched customer experience backed by industry-leading quality systems and support.

Were now looking for a Senior Case Manager to join our Customer Care Team working closely with Proactive customer service manager to lead complex post-install case management support the team and elevate overall performance.

This is a key role for someone who thrives in a technical fast-paced environment enjoys problem-solving and can confidently act as the escalation point across customers suppliers and internal teams.

As a Senior Case Manager you will take ownership of complex cases while also mentoring and supporting the wider team.

Your day-to-day will include:

• Managing your own caseload of post-install customer cases
  
• Leading weekly team case review meetings
  
• Mentoring and developing Case Managers to lift technical knowledge and overall team capability
  
• Coaching Case Managers on portal data reporting and fault indicators
  
• Acting as the technical escalation point for internal teams and P&R
  
• Liaising with suppliers and manufacturers on warranties and faults
  
• Identifying recurring issues and feeding insights back to design install and operations teams
  

• Strong working knowledge of residential solar & battery systems
  
• Ability to read and interpret monitoring portals and performance data
  
• Experience in customer case management or technical support
  
• High attention to detail with strong CRM discipline
  
• Calm process-driven approach under pressure
  

• Location: Head Office (with flexibility considered)
  
• Hours: Monday to Friday 9:00am 5:00pm
  
• Salary: $75000 $85000 Super
  
• Start: ASAP
  

• Join an award-winning high-growth company
  
• Work within a structured ISO 9001 environment
  
• Be part of a team that values quality systems and continuous improvement
  
• Clear pathway for technical development and leadership growth
  
• Supportive fast-paced team culture