Salesforce Industries Architect – Comms Cloud

Location: Sydney Australia
Experience: 1012 Years
Employment Type: Permanent

We are looking for an experienced Salesforce Industries Architect Comms Cloud (Vlocity) to lead technical and functional architecture for Salesforce implementations within the Telecommunications industry.

• 1012 years of overall Salesforce CRM implementation experience.
• 5 years of hands-on experience with Salesforce Communications Cloud / Vlocity.
• Strong Telecommunications industry experience.
• At least one end-to-end Salesforce Industries (Vlocity) implementation preferably in Telecom.
• Strong knowledge of CPQ Order Management EPC and CLM on Vlocity.
• Hands-on experience with OmniStudio including OmniScripts DataRaptors Integration Procedures and Cards.
• Strong Salesforce development knowledge across Apex SOQL/SQL XML/JSON Visualforce JavaScript SOAP and REST APIs.
• Experience in legacy CRM/system migration to Salesforce/Vlocity.
• Strong Salesforce configuration integration and development capabilities.
• Salesforce Communications Cloud certification is preferred/required.

• Provide technical architecture oversight and governance for Salesforce/Vlocity projects in the Telecom domain.
• Lead technical and functional design sessions and define scalable Salesforce/Vlocity solutions.
• Architect and develop solutions using Apex Lightning Web Components Visualforce and related technologies.
• Design and implement Vlocity solutions using Industry Console OmniStudio Cards OmniScripts DataRaptors Integration Procedures and Product Modelling.
• Lead custom development integrations and data migration activities.
• Mentor technical teams and provide guidance on Salesforce/Vlocity development and integration best practices.
• Support delivery teams in resolving complex technical and architectural challenges.
• Promote best practices reusable solutions and continuous improvement across the Salesforce/Vlocity ecosystem.

• Salesforce Industries / Communications Cloud (Vlocity)
• Telecommunications domain experience
• CPQ Order Management EPC & CLM
• OmniStudio / OmniScripts / DataRaptors
• Salesforce configuration & development
• Apex LWC SOQL REST/SOAP integrations
• End-to-end Salesforce/Vlocity implementation experience

• Agile certification
• Experience leading large-scale Salesforce transformation or migration programs