SA Capability Specialist

We are seeking an experienced and hands on Capability Specialist to join our Operations Training & Capability team on a fixed-term contract of up to two years. Reporting to the Operations Training & Design Lead this role will play a critical part in uplifting store capability across South Australia by supporting the transition from a centrally delivered training model to a Store Manager-led capability model.

Working closely with Store Managers and field leaders across OTR and Reddy Express stores you will coach develop and embed sustainable training practices that build long-term capability and confidence across our network.
 

You Will Provide:

• Hands-on capability support to OTR and Reddy Express stores across South Australia.
• Coaching and development for Store Managers to confidently own and deliver training within their stores.
• Practical support to field leaders and store teams as they transition to a Store Manager-led training model.
• Guidance on embedding training tools routines and operational standards that drive long-term capability ownership.
• Consistent delivery of training aligned to Viva Energy Retails Operations Training framework and design standards.
• Identification and resolution of local capability gaps and training delivery risks through targeted field support.
• Valuable field insights and feedback to strengthen training design capability initiatives and continuous improvement efforts.
• Support for the rollout of new training programs operational initiatives and business change projects across South Australia.

What We Offer:

• Join a high-performing team within a leading Australian retail organisation recognised for innovation.
• Enjoy flexible working arrangements that support work-life balance.
• Access generous parental leave and additional leave benefits including birthday leave.
• Benefit from health wellbeing and lifestyle discounts including fuel savings.
• Access financial benefits including an employee share plan and novated leasing.
• Be recognised and rewarded through our service recognition program.

Qualifications :

• Significant experience in training delivery capability building coaching learning and development or retail/store operations.
• Strong facilitation coaching and stakeholder engagement skills with the ability to influence and develop leaders at all levels.
• Proven experience supporting operational teams through change and capability uplift initiatives.
• A practical hands-on approach with the ability to work independently across multiple locations.
• Strong understanding of retail convenience QSR fuel or other fast-paced operational environments.
• Willingness and ability to travel extensively throughout South Australia.
• Qualifications in Training & Assessment Adult Learning Coaching or a related discipline will be highly regarded.
• Experience within OTR Reddy Express or similar multi-site retail networks is advantageous.

Additional Information :

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore we will not be accepting applications via external recruitment agencies.

Remote Work :

No

Employment Type :

Full-time