Rooms Operations Manager

This is an exciting opportunity for a hands-on leader who thrives on developing teams driving performance and creating memorable guest experiences in a fast-paced environment.

What will you be doing:

• Lead the daily operations of Housekeeping and Front Office departments to ensure efficient operations to deliver a seamless guest journey from arrival to departure.
• Inspire coach and develop department leaders and team members to deliver exceptional guest service.
• Ensure brand standards service quality and presentation are consistently achieved.
• Monitor guest satisfaction responding proactively to feedback and implementing service improvements.
• Drive departmental performance through effective rostering labour management and productivity initiatives.
• Analyse operational results and identify opportunities to improve efficiency quality and profitability.

Qualifications :

What we are looking for:

• Previous leadership experience managing hotel rooms operations including Front Office and Housekeeping.
• Strong knowledge of hotel operations guest service standards and hotel systems - Opera Cloud experience is mandatory.
• A collaborative leader who enjoys developing people and building engaged teams.
• Excellent communication problem-solving and decision-making skills.
• Strong commercial awareness with the ability to balance guest satisfaction and business performance.
• Proven ability to adapting to operational needs.

Additional Information :

Benefits:

• Be a part of a global hospitality company and explore Accors limitless possibilities
• On-the-job training and mentorship
• Accessing pathways for career advancement and personal development within Accor
• Enjoy exclusive Accor discounts and global benefits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know. 

Remote Work :

No

Employment Type :

Full-time