Receptionist

Imaging Associates

Imaging Associates (IA) is a doctor-led highly respected and rapidly growing radiology business with practices across the Eastern suburbs of Melbourne Gippsland and Wagga Wagga. IA prides itself on providing cutting edge diagnostic imaging services with a focus on clinical and patient excellence.

Uniting exceptional care with a people-centred approach our purpose is to deliver world-class radiology services that enhance every patients healthcare journey. Our vision is to be the best radiology provider that is doctor led with trust and quality at our core.

Medical Imaging Receptionist - Gippsland

We are looking for a friendly and professionalMedical Imaging Receptionistto join our Gippsland team and work across our two sites in Drouin and Warragul as we continue to grow. Committed to providing a premium service to both our patients and referrers this role is integral to the experience our patients have with us along with the smooth running of our practice.

What will you be doing

As the first point of contact youll take great pride in the care and compassion you show to patients along with the quality of the work you do. Youll put patients at ease guide them through their visit to the practice and contribute to the smooth operation of the practice.

Key responsibilities include:

• Welcoming patients and providing them with information about their appointment
• Managing calls and patient bookings
• Responding to enquiries from patients and referrers
• Managing patient invoicing and receipting

What are we looking for

Were patient-first and its important to us that our patients feel personally cared for. Your caring and compassionate approach combined with strong communication and interpersonal skills will see you thrive in this role.

In addition you will need to have the following skills and experience:

• Experience in reception and/or administration in a medical/healthcare setting (highly regarded)
• Confidence with technology and an ability to work across multiple systems and software
• Exceptional customer service skills and communication skills
• Team focus and ability to collaborate and work closely with others
• Strong attention to detail and commitment to quality outcomes
• Availability to work across a 5-day rotating roster that covers the operational hours of 8am to 6pm Monday to Friday.

As a valued team member you can look forward to:

• Being part of a progressive and growing business
• An experienced passionate and supportive team driven by providing quality and excellence in imaging services to our patients
• Genuine focus development to help you progress your career
• A rewarding role and the chance to make a difference in the lives of our patients
• Great work-life balance and no weekend work!