Quality, Risk and Compliance Manager – Operations

Location: Wodonga Victoria

Employment Type: Full-time

Classification: Social Community Home Care and Disability Services Award

• Salary between $124744 and $140671 (pro rata) plus superannuation (based on skills and experience)
• Salary packaging to maximise your take-home pay
• 4 weeks annual leave (pro-rata) plus 1 week Health and Wellbeing leave
• Flexible working arrangements that support work-life balance
• A supportive collaborative workplace committed to wellbeing and continuous learning

Help build a safer stronger and more accountable organisation

At UMFC quality safety and good governance are not simply compliance requirements; they are part of how we care for people and strengthen our communities.

We are looking for an experienced Quality Risk and Compliance Manager to lead our organisation wide approach to quality risk compliance assurance and continuous improvement.

About the opportunity

Reporting to the Executive Director Finance and Strategy you will provide organisation-wide leadership and specialist advice across quality risk compliance governance assurance and continuous improvement.

You will work closely with Executive leaders and teams across UMFC to strengthen organisational capability and ensure our systems support safe effective and high-quality services.

You will:

• lead the development and continuous improvement of organisation-wide risk quality assurance and governance frameworks
• provide trusted advice to Executive and leaders on complex and emerging risks compliance obligations and governance matters
• lead policy procedure and document governance ensuring our systems are current accessible and fit for purpose
• coordinate organisational audit assurance accreditation and compliance activities
• lead improvement transformation and assurance projects from planning through to implementation
• develop meaningful reporting dashboards and performance measures that support informed decision-making
• oversee incident feedback and complaints reporting and identify systemic risks and opportunities for improvement
• support leaders and teams to understand risk strengthen controls and embed good practice
• develop organisational capability through practical guidance training resources and communication
• contribute to safeguarding and child-safe compliance monitoring
• promote client family and stakeholder participation in quality improvement
• establish and lead UMFCs Quality Squad
• champion a proactive culture of accountability learning and continuous improvement.

Importantly this role is not about creating compliance for compliances sake. It is about making our systems work for our people and the communities we serve.

About you

You are an experienced quality risk governance compliance or assurance professional who can see both the big picture and the detail. You bring strong technical knowledge sound judgement and the ability to translate complex requirements into practical systems and processes that people can understand and use.

You will ideally bring:

• relevant tertiary qualifications in risk management governance quality business project management compliance or a related discipline
• significant experience designing and improving organisation-wide quality risk governance compliance or assurance frameworks
• experience preparing organisations for accreditation certification or regulatory audits
• knowledge of contemporary risk and governance frameworks including ISO 31000 ISO 45001 ISO 9001 ISO 27001 and ISO 26000
• experience working with human services quality frameworks safeguarding client-centred practice outcomes measurement and continuous improvement
• demonstrated experience leading complex organisational projects and transformation initiatives
• highly developed analytical communication and stakeholder engagement skills
• the ability to influence coach and build capability at all levels of an organisation
• a genuine commitment to child safety cultural inclusion and creating safe and respectful workplaces.

Why join UMFC

This is an opportunity to join an organisation where your work has a direct connection to community impact.

We are continuing to strengthen the way we work; embedding Sanctuary building organisational capability and creating systems that support people to do their best work.

You will have the opportunity to:

• influence organisation-wide systems and culture
• work alongside Executive and leaders on significant organisational priorities
• lead meaningful quality risk and improvement initiatives
• contribute to UMFCs ongoing Sanctuary journey
• help create a culture where safety accountability learning and wellbeing are valued
• work with passionate people who care about the communities we serve
• make a tangible contribution to the quality and sustainability of UMFCs services.

The relevant Position Description can be accessed via the UMFC Careers page by selecting the applicable vacancy.

more information or a confidential discussion please contact Marcus Porter at

How to Apply

To apply please click the apply button and submit:

A current resume; and

A cover letter addressing the Key Selection Criteria outlined in the Position Description.

Screening questions: After submitting your resume and cover letter you will receive an email containing a link to complete the screening questions. Please note that screening questions are a requirement of your application.

We encourage you to apply as early as possible. Applications will close as soon as a suitable candidate is appointed.

As part of our recruitment process we conduct comprehensive screening checks.

A Child Safe Diverse and Inclusive Workplace

UMFC is a Child Safe organisation and is committed to child safety. We want children to be safe happy and empowered. We support and respect all children as well as our staff and volunteers. We are committed to the safety participation and empowerment of all children.

We celebrate diversity and recognise that every person brings unique strengths perspectives and experiences. We are committed to fostering a culturally safe inclusive and accessible workplace where everyone can thrive.

We warmly welcome and strongly encourage applications from Aboriginal and Torres Strait Islander peoples people with disability people from culturally and linguistically diverse communities LGBTQIA people and individuals from all backgrounds and experiences.

As an organisation that works alongside diverse communities we value a workforce that reflects the people we serve and are committed to ensuring equitable opportunities for all.