Quality Manager

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

The Quality Manager is responsible for managing most day-to-day QMS activities for their Country. This includes but is not limited to all aspects of Arcadiss quality management system and in-country senior management interaction.

Role accountabilities:

Coordinates implementing administering and monitoring global QMS governance and tools in the country; ensures that established requirements are enforced appropriately and records exceptions as appropriate; provides suggestions and recommendations for changes to respective Global Quality Leaders.
Accountable for meeting the in-country resource and training needs of all personnel in the country in quality procedures to support the successful execution of the QMS.

Governance
Maintain in-country quality management system
Maintain in-country certification to the ISO standards until global accreditation has been achieved
Assure in-country governmental regulations legal and statutory requirements are met

Quality processes and procedures
Implement maintain and control quality processes and procedures
Integration and effectiveness of processes across functions
Supports auditors in internal and external audits
Management of the in-country non-conformance management and corrective action system
Implement a continuous improvement process
Measure/evaluate process KPIs

Knowledge and training
Ensure that all professionals are trained to the QMS
Communicate/train changes quality management system
Identification and implementation of Lessons Learned
Maintain Country QMS iNet site

Data repository and reporting
Report in-country Quality KPIs for deviations audits corrective actions and lessons learned
Trend Quality KPI performance data for targeted continuous improvement
Monitor in-country cost to quality

Compliance
Implement process controls and use of improvement systems
Ensure in-country audits are performed and participate as required
Ensure compliance with in-country legislation
Serve as the management representative for ISO certification

Qualifications & Experience:

The candidate should have a bachelors or masters degree in engineering Management Quality or Business (preferred)
5-7 years of experience progressive quality management or other applicable experience within a multinational engineering or professional services firm including previous assignments in a related industry.

Training: Change Management Process Improvement Lean skills.

Certifications: American Society for Quality (ASQ) certification as Manager of Quality/Organizational Excellence (preferred); Certified Quality Auditor: ISO as appropriate; Certified Project Manager; member of the Project Management Institute or country equivalent

Further requirements and competencies:
Knowledge of ISO 9001:2015 Quality Management System-Requirements techniques relating to quality assurance and quality control programs
Principles practices techniques and theories of quality management systems and benchmarking
Principles practices techniques and theories of quality process auditing
A well-developed understanding of and appreciation for organizational mission values and goals and consistent application of this knowledge.
An ability to communicate complex issues to diverse audiences orally and in writing in an easily understood authoritative and actionable manner.
Time management and ability to multi-task with competing priorities.
Excellent decision-making capabilities and ability to make decisions and deal with conflicting priorities.

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations their own career goals. And as a people first business it is why we will take the time to listen to understand what you want from your time here and provide the support you need to achieve your ambitions.

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