Quality and Capability Advisor

Role Title:Quality and Capability Advisor
Clerk Grade:7/8
Employment Type: Ongoing
Location: Gosford Parramatta or Sydney CBD with 2-3 days in-office perweek.

About us

The Long Service Corporation(LSC) manages portable long service schemes for the building and constructioncontract cleaning and community services industries. We help employers andworkers access their long service entitlements while delivering high-qualitycustomer-focused services across NSW.

Learn more about LSC at Long Service Corporation NSW Government.

About the role

As the Quality and CapabilityAdvisor you will use data insights and collaboration to enhance servicequality strengthen workforce capability and drive continuous improvementacross the department.

This is a varied andrewarding role where you will partner with leaders and frontline teams to:

- Improve service quality and customer outcomes
- Build workforce capability through training design facilitation and coaching
- Analyse performance data and identify improvement opportunities
- Deliver quality assurance activities and reporting
- Contribute to continuous improvement initiatives across the business

Your responsibilities:

- Design coordinate and deliver training coaching and capability development initiatives
- Develop and deliver quality assurance activities reviews and reporting to improve service delivery and team performance
- Analyse data to identify trends risks and opportunities for improvement
- Build effective relationships and work collaboratively with stakeholders across the business
- Support continuous improvement projects that enhance customer outcomes and operational efficiency
- Research emerging issues and provide practical evidence-based recommendations to support better business outcomes

To be successful in thisrole you will demonstrate:

- Proven experience in quality assurance capability uplift and continuous improvement
- Strong analytical and problem-solving skills with demonstrated ability to turn insights into action
- Excellent communication and stakeholder management skills across all levels
- A customer-focused approach with the ability to manage competing priorities and deliver quality outcomes

Does this sound like you

If so Apply Now through our online application process.

If you dont meet every requirement but believe your skills and experiencewould enable you to succeed in the role we encourage you to apply.

Closing Date: Tuesday 6th October 2026 at 9:59am

For enquiries relating to this recruitment please

Salary Grade 7/8 with the base salary for this role starting at 116981 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool valid for 18 months may be created for this position and used to fill future vacancies.

Closing Date:Tuesday 6th October 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Unclear Seniority