Program Support Officer

About Lifestart

YOUR FUTURE EMPOWERED!

Working at Lifestart means working for an organisation that has grown from humble beginnings to become one of Australias leading disability service providers without compromising the values at its heart.

Lifestart was founded in 1996 by a group of eight families who believed kids with disability deserved better support. Today we operate out of eight offices throughout NSW and support over 10000 children and young people their families and their carers across Australia. Its a success were proud of because it is a success built on lived experience and a genuine desire to change lives for the better.

Lifestart Disability Services delivers the Early Childhood Approach on behalf of the NDIS across NSW. We work in partnership to empower children aged 0-9 years and their families building their capacity so they have the tools to reach their full potential.

About the Role

The Program Support Officer provides operational administrative and coordination support to the Early Childhood program.

This is a fixed-term contract position through to June 2027.

The role ensures accurate data management timely reporting and effective coordination across teams to support smooth service delivery and informed decision-making. Working closely with internal stakeholders the role also supports program updates onboarding continuous improvement initiatives and cross-team alignment between Early Childhood and Customer Experience functions.

Key Responsibilities

• Maintain accurate program data trackers and reporting across BAU cycles (daily weekly monthly)
• Prepare and support performance reporting dashboards and ad hoc data requests
• Monitor operational risks service delivery gaps and key program indicators
• Support workforce and operational coordination activities (e.g. allocations tracking)
• Assist with program communications and updates (e.g. NDIS PACE internal changes)
• Contribute to onboarding and training coordination activities
• Support quality improvement initiatives projects and process enhancements
• Coordinate across Early Childhood and Customer Experience teams to support alignment
• Provide general administrative and coordination support

Role Requirements

• Experience in an administrative coordination or program support role
• Strong data management and reporting skills with high attention to detail
• Advanced Excel skills and experience with reporting tools or dashboards
• Experience using CRM or case management systems (e.g. PACE Echidna or similar)
• Ability to interpret data and communicate insights clearly to stakeholders
• Strong organisation and time management skills with competing priorities
• Experience supporting operational processes workforce activities or projects
• Strong written and verbal communication skills
• Exposure to NDIS early childhood disability or human services sectors (desirable)

What Makes Lifestart Different

At Lifestart we believe all children and young people living with disability can participate inclusively and meaningfully in their community. To achieve this we place the child at the centre of all planning and decision making supporting them to achieve their goals and live a fulfilling meaningful life.

Our team members have the support of experienced team leaders and other coordinators to assist you as well as a tailored induction and development program. We want to see you succeed!

Other benefits include:

• Competitive salary plus superannuation annual leave loading and NFP salary packaging ($15900 tax free) plus meals and entertainment allowance ($2650) (Estimate what your increased take-home pay would be week of paid gifted leave one additional week of personal leave (15 days total) and cultural/ceremonial leave as part of Lifestarts commitment to acknowledge the diverse backgrounds of our employee.
• Access to novated vehicle leasing travel allowances & expense reimbursement.
• Flexible working conditions including hybrid option.
• A strong focus on employee wellbeing including access to a free Employee Assistance Program with complimentary counselling sessions and dedicated days for team building and bonding.
• Access to structured professional development supervision and peer support with a strong emphasis on career succession.
• Opportunity to make a real difference in the lives of children and families.

Join us in making a difference in the lives of children and families that need a little bit of extra support.

Ready to apply

If you are ready to embrace a new challenge that will allow you to make a lasting impact we would love to hear from you. Please submit your resume and cover letter outlining your experience and what drives you to join our team.

For further information please see our website

We are an Equal Opportunity Employer welcoming people with disability or lived experience people from diverse cultural and linguistic backgrounds people from the LGBTQI community and those people who identify as Aboriginal and Torres Strait Islander to our team. When you join Lifestart we will value each individuals unique contribution.

We are not accepting introductions from recruitment agencies.