Program Manager (Professional Services) Australia

Location: Australia (Sydney Melbourne)

Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamic Program Manager for Professional Services to contribute to the success of our rapidly growing business.

As a Program Manager Professional Services you will:

• Project manage complex projects in multinational Enterprise & Service provider environments

• Effectively meet the business objectives compliancy requirements and targets assigned from the PS Management

• Effectively manage the project portfolio to meet financial targets including revenue recognition and margin requirements

• Be able to read and understand contracts to identify the implications of the terms from a PS perspective

• Meet revenue and billable utilisation targets for the region

• Apply second order thinking to drive effective outcomes for internal and external customers

• Have a clear bias for action displaying ownership and accountability to ones work and the overall growth of the PS business

• Utilise communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues

• Develop a quick and clear understanding of the customer requirements through project scoping

• Excellent resource scheduling skills taking into account consultant specialties & expertise levels within the team as well as the time constraints to deliver to the expected level of service

• Set clear project planning & project objectives

• Evaluate project progress with a focus on the customer experience service excellence and ownership for resolving customer issues where required

• Ability to evaluate project risk with good risk management planning through project controls & internal discussion with the Professional Services management team

• Provide advice and be the initial point of escalation for assigned PS projects within the team and ensure resolution in a timely manner

• Experience in using Project Management tools such as ChangePoint or other such systems to measure PS KPIs & performance

• Excellent project reporting communication & presentation skills

• Ability to work on multiple projects at the same time and managing & prioritizing tasks to ensure project efficiency

• Assure a high quality of documentation and act as a point of QA for any project documentation

• Stay up to date on new product developments & technologies providing input and operational direction to the PS team on supporting such technologies

• Review and action on customer satisfaction surveys

• Encourage open communication between team members suggesting and driving forward ideas about how the team can work more effectively together

• Review priorities and take appropriate action to ensure results are achieved

• Followings up with customer and internal Fortinet departments to ensure project documentation is completed:

• Creation/Review of Statement of Work document

• Acknowledgement of work performed including work complete signing

• Customer satisfaction surveys

• Completes and submits any required administrative tasks in a timely manner (timesheets activities report project reports etc).