Program Manager Operating Model

EOI - Program Manager

Strategy & Innovation Revenue NSW Parramatta with flexible working options

Grade:11/12
Salary range:$69 superannuation and leave loading
Duration:temporary opportunity to 30 June 2027

We are looking for an experienced and highly capable Program Manager to lead complex enterprise-wide initiatives that support Revenue NSWs strategic priorities and long-term success.

Working within the Strategy & Innovation team you will partner with senior leaders across the organisation to drive large-scale programs improve organisational effectiveness strengthen alignment across teams and support the delivery of strategic outcomes.

This is an opportunity to work at the centre of key organisational priorities providing leadership structure and momentum for initiatives that span multiple business units and stakeholders.

What youll be doing

• Lead the planning delivery and governance of complex enterprise programs.
  
• Work closely with executives and senior leaders to translate strategic priorities into actionable work plans.
  
• Coordinate cross-functional teams to deliver outcomes in complex and evolving environments.
  
• Develop program roadmaps implementation plans governance forums and reporting.
  
• Identify risks dependencies and opportunities that may impact successful delivery.
  
• Facilitate workshops stakeholder engagement activities and decision-making processes.
  
• Provide high-quality advice insights and recommendations to senior leadership.
  
• Establish and monitor measures of success and benefits realisation.
  

About you

You are a strategic thinker who combines strong program delivery experience with exceptional stakeholder engagement skills. You can navigate ambiguity bring diverse groups together and maintain momentum across competing priorities.

You will bring:

• Demonstrated experience leading large-scale organisational or enterprise-wide programs.
  
• Strong program and project management capability including governance planning and reporting.
  
• Excellent stakeholder engagement and influencing skills including experience working with executive audiences.
  
• Strong analytical problem-solving and facilitation capabilities.
  
• The ability to operate effectively in complex environments with multiple stakeholders and competing priorities.
  
• Experience delivering initiatives involving organisational improvement workforce business transformation strategy operating environments or service delivery improvement is desirable.
  

Why join us

This role offers the opportunity to:

• Partner directly with senior executives.
  
• Lead initiatives that have organisation-wide impact.
  
• Work in a collaborative and high-performing team.
  
• Build capability and influence across a diverse stakeholder environment.
  
• Contribute to the ongoing success and effectiveness of Revenue NSW.
  

Link to RD here

Contact Leona Lobo for any queries about the role.

Salary Grade 11/12 with the base salary for this role starting at 154231 base plus superannuation

Click Here to access the Role Description .

How to Apply:
Please submit an up to date CV and a brief cover letter outlining how your skills and experience align with the role. Please speak with your People Leader and seek their support in release before submitting your application.

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:9:59am Friday 18th September

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

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Required Experience:

IC