Product Manager Accessibility

• Lead the Accessibility roadmap across the Qantas Group driving meaningful customer and industry change.
• Play a key role in delivering the Aviation Disability Standards and shaping the future of accessible aviation.
• Permanent full-time role based at our Mascot Campus.

At Qantas inclusion is at the heart of everything we do. Were looking for a passionate and strategic Product Manager Accessibility to drive meaningful change for customers with disability and accessibility needs.

Sitting within Customer Care and Recovery youll own and deliver the accessibility roadmap across the Qantas Group. Youll lead initiatives that improve accessibility outcomes for customers while helping shape the implementation of the Aviation Disability Standards.

Working across Airports Digital Customer Experience Contact Centres and Customer Operations youll influence strategic decisions drive accessibility improvements and embed inclusive design into broader transformation programs. Youll also partner with customers advocacy groups and government stakeholders to help shape future accessibility priorities and promote leading practice across the aviation sector.

This is a unique opportunity to shape the future of accessible aviation and deliver lasting change for customers across the Qantas Group.

Youll bring

• 5 years experience in product ownership program delivery project leadership or continuous improvement within complex organisations.
• Experience within accessibility disability allied health public health or a related environment with a strong understanding of accessibility needs and outcomes.
• Proven success delivering large-scale transformation initiatives across multiple stakeholder groups.
• Strong stakeholder management and influencing skills with the ability to drive outcomes without direct authority.
• Demonstrated experience leading projects from strategy through to implementation governance and benefits realisation.
• Strong analytical problem-solving and critical thinking skills with the ability to translate customer insights into meaningful improvements.
• Exceptional communication skills with experience presenting recommendations business cases and proposals to senior stakeholders.
• A passion for delivering exceptional customer outcomes and creating more inclusive travel experiences.

Why Qantas  

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.  

Qantas employees also get to enjoy an amazing benefits program including: 

• Travel: Enjoy heavily discounted air travel within Australia and across the globe - both for you and your family and friends - as well as exclusive deals on accommodation and holidays. 
• Access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships. 
• Well also support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas is an equal opportunity employer so by coming to work for usyoullbe part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. 

Applications close Thursday 24 September 2026.

Pleasenote:Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. 

Remote Work :

No

Employment Type :

Full-time