Practice Advisor Service User Safeguarding

Why IFYS

At IFYS were committed to creating a supportive environment where both our clients and staff feel valued respected and empowered.

We believe our people are our greatest strength. Thats why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care which promotes emotional social and physical wellness across our organisation.

About the opportunity

IFYS has an exciting opportunity for an experienced practitioner to join the Practice Hub team in the role of Practice Advisor Service User Safeguarding.

This newly created position will play a key role in strengthening safeguarding practices across the organisation and ensuring compliance with the Reportable Conduct Scheme.

Reporting to the Practice Lead the Practice Advisor will lead the management of client feedback complaints reportable incidents and safeguarding concerns while providing expert guidance that supports safer services and better outcomes for children and young people.

Whats on offer

• Permanent full-time role based in Maroochydore
• $115300 per annum superannuation IFYS is committed to gender pay equity
• Not-for-profit salary packaging options (package up to $15900 per FBT year)
• Opportunity to WFH after initial training period when business needs allow
• Unique in-house training opportunities including Therapeutic Crisis Intervention Preventing Child Sexual Exploitation and Sanctuary training
• Annual $250 personal wellbeing reimbursement benefit towards eligible activities
• Free access to the CALM Premium App Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Lead the management of client feedback complaints reportable incidents and safeguarding concerns
• Coordinate and provide support with investigations ensuring timely outcomes procedural fairness and effective communication.
• Manage reporting and record keeping compliance with the Reportable Conduct Scheme and related regulatory obligations
• Provide expert advice coaching and training on complaints management safeguarding reportable conduct and risk management
• Analyse data to identify trends risks and improvement opportunities
• Build and maintain strong internal and external stakeholder relationships
• Develop implement and evaluate mechanisms that promote meaningful service user feedback and engagement

Requirements for the role

• A degree in Social Work Psychology Social Sciences or a related discipline
• Demonstrated experience working within child protection out-of-home care or statutory care environments
• Experience managing complaints incident reporting obligations and safeguarding concerns within a regulated environment
• Sound understanding of the Reportable Conduct Scheme and relevant Queensland legislation
• Experience preparing regulatory notifications reports and maintaining accurate records
• Well-developed communication report writing consultation and relationship-building skills
• The ability to analyse information identify trends and make practical recommendations
• Flexibility for travel as required

Must hold or be willing to obtain if successful:

• Valid Queensland Drivers License
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (A new check will be completed through IFYS systems)
• Ability to provide two recent line manager references including your current employer

Application and assessment process

When submitting your application please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments.

Applications close: 5:00pm Thursday the 8th of October. Applications received after will be accepted but may not form part of the initial candidate pool.

If you would like further information on this role please call to speak to Danielle in the Recruitment team.

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.
We are deeply committed to the wellbeing safety cultural identity and dignity of every individual who accesses our services including children young people adults and people with disabilities. As part of this commitment we uphold best practice standards and adhere to the Human Services Quality Framework NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.