Portfolio Planning and Delivery Manager

As our Portfolio Planning and Delivery Manager youll lead the Roadside portfolio of initiatives ensuring programs are prioritised coordinated and successfully delivered into frontline operations. Combining people leadership with hands-on program delivery youll work across the business to drive operational readiness manage change impacts and bring complex initiatives to life. This is a unique opportunity to influence strategic outcomes lead a high-performing team and help shape the future of Roadside services. 

What Youll Do 

• Lead Roadsides annual planning process partnering with senior leaders to turn strategic priorities into a clear prioritised and executable roadmap.
• Manage a portfolio of initiatives ensuring effective prioritisation sequencing dependency management and visibility of delivery impacts across the business.
• Align stakeholders across Operations Digital Technology and Finance to support investment decisions business case development and successful delivery outcomes.
• Provide portfolio governance through reporting risk management decision-making forums and executive-level communications.
• Lead complex business initiatives from concept through to implementation ensuring solutions are practical customer-focused and operationally effective.
• Drive operational readiness activities including testing process readiness stakeholder engagement and transition planning for new initiatives.
• Build strong relationships with cross-functional teams and subject matter experts to deliver successful change and business outcomes.
• Lead coach and develop a small team creating accountability capability growth and a high-performance culture.

What Youll Bring 

• Experience leading portfolios programs or large-scale business initiatives within complex operational environments.
• Strong strategic planning and prioritisation skills with the ability to balance competing demands and align stakeholders to business objectives.
• Proven people leadership experience with a track record of developing teams and delivering results through others.
• Exceptional stakeholder engagement and communication skills including the ability to influence and align senior leaders and cross-functional teams.
• Experience managing governance processes reporting risks and dependencies across multiple concurrent initiatives.
• Strong commercial and delivery acumen with experience supporting business case development investment planning and decision-making.
• The ability to assess change impacts manage operational readiness and ensure successful implementation of business initiatives.
• Exposure to service operations contact centres operational readiness change management or service delivery environments will be highly regarded.
  
  As part of our recruitment process successful applicants will be required to complete pre-employment checks.  
   

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities 

• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts 

• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more 

• Discounts on a range of NRMA personal insurance products including car home & travel 

• Grow progress or relocate your career and move around the NRMA Group or different locations with us. 

Know you belong 

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team. 
 

Join the NRMA and grow your career with us.  Apply now we cannot wait to hear from you or visit our careers site to find out more! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Remote Work :

No

Employment Type :

Full-time