PorterMaitre'D Host

We are currently seeking dedicated and enthusiastic individuals to join us in offering a new attitude for cosmopolitan business and leisure travellers visiting the Qantas International Lounges. Our roles are focused on exciting our guests with flair and enthusiasm whilst we demonstrate genuine passion for customer service.

In this role you will be responsible for providing exceptional customer service to lounge patrons and maintaining a safe and pleasant environment. As a part time - doorman / porter you will assist with greeting guests managing access control maintaining cleanliness and ensuring smooth operation of the lounge.

What does the job involve

• To meet and greet all guests as they arrive and depart the First Class Lounges for check in and within the lounges
• Ensure guests are entering the correct lounges with understanding boarding passes. 
• Repetitive heavy lifting of passenger luggages 
• Ensure guests are dressed to an appropriate standard in the lounges
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions including applicable flight information.
• Ensure apply and respect grooming performance and conduct standards at all times.
• Regular checks of the foyer cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• Greet passengers as they enter the lounge and monitor the table allocation within the lounge restaurants
• Present menus and take drink orders when escorting passengers to restaurants
• Assist with all food & beverage duties for the lounge operations   
• Assist with any additional duties required by management/Qantas
• Attend staff meetings and training sessions as required.
• Meet & Greet customers at kerbside and assist with their luggage to the check in suite

Qualifications :

• Previous experience in a customer service role preferably in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional appearance.
• Strong attention to detail and ability to multitask effectively.
• Ability to remain calm and composed in high-pressure situations.
• Physical ability to stand for extended periods and lift/carry heavy objects.
• Able to obtain Federal Police clearance to work in the restricted areas associated with the airport.
• Hold a valid Responsible service of alcohol card 
• Flexibility to work early mornings evenings weekends and holidays as required.

Additional Information :

Employee Benefits for your hard work! 

• Work with two iconic businesses and experience the buzz of the working in the Aviation industry
• Great Staff Travel Benefits (T&C Apply)
• Access to staff duty-free store
• Free meal and coffee on shifts
• Hotel discounts (staff rates) at over 3000 hotels globally
• Partnership discounts with companies such as Europcar Google and more..

You will be engaged to work under the Hospitality Industry (General) Award MA000009

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team please apply now. 

Remote Work :

No

Employment Type :

Full-time