Performance, Capacity and Continuity Manager
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Job Summary
Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets. The Performance Capacity and Continuity Manager is responsible for the governance execution reporting and continual improvement of Service Level Management Capacity & Performance Management IT Service Continuity Management (ITSCM) Business Continuity Planning (BCP) and Disaster Recovery (DR) processes within a Federal Government ICT environment. Working within an ITIL-aligned service management framework and leveraging ServiceNow as the enterprise ITSM platform the role ensures ICT services meet agreed service levels remain capable of supporting current and future business demand and can recover effectively from service disruptions or disaster events. The position collaborates closely with government stakeholders service providers technical teams cyber security personnel and vendors to ensure contractual obligations operational performance targets and continuity requirements are achieved. Lead and govern Service Level Capacity & Performance Business Continuity and Disaster Recovery practices within an ITIL-aligned environment Monitor service performance identify risks and trends and deliver Service Improvement Plans to enhance outcomes Develop and maintain capacity plans analyse utilisation trends and forecast future service demand Maintain and test Business Continuity and Disaster Recovery plans including coordinating exercises and post-incident reviews Engage stakeholders facilitate governance forums and support audits while ensuring compliance with PSPF ISM and contractual obligations Proven experience (5 years) in IT Service Management within complex enterprise or Federal Government environments Demonstrated expertise in Service Level Management Capacity & Performance Business Continuity and Disaster Recovery Strong capability in producing executive-level reports dashboards and governance artefacts (ideally using ServiceNow) Excellent analytical problem-solving and stakeholder engagement skills Strong written and verbal communication skills with the ability to work collaboratively across teams This role does require the successful applicant to be an Australian Citizen and hold a Baseline level security clearance. To apply for this role follow the links or apply via our Careers page. Recruitment process - virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.Your New Role and Responsibilities
Key Responsibilities
About You and What Youll Bring
Diverse Team Members Shared Values and a Common Purpose
Next Steps
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
