Pathways Program Coordinator & Student and Trainer Support Officer

Pathways Program Coordinator & Student and Trainer Support Officer

We are seeking an organised proactive and people-focused Pathways Program Coordinator &Student and Trainer Support Officer to join our Canberra & Online Campus team. This role is ideal for someone who enjoys supporting students coordinating educational programs building relationships with schools and industry partners and contributing to a positive and engaging campus environment.

Excellent communication skills strong organisational abilities a sense of humour and enthusiasm for working with passionate students in a creative and dynamic environment are highly valued.

In this position you will undertake and help coordinate the following work as part of the Canberra & Online Campus team:

Key Responsibilities

• Coordinating pathway programs including VET in Schools work experience programs holidaycourses beginner workshops and short courses
• Supporting the promotion administration and growth of pathway programs
• Building and maintaining relationships with schools industry partners and communitystakeholders
• Providing administrative and pastoral support to students throughout their learningjourney
• Supporting student engagement attendance progression and successful outcomes
• Providing administrative and coordination support to trainers and teaching staff
• Assisting with staff onboarding training coordination and professional developmentactivities
• Supporting day-to-day campus operations including scheduling resource coordination andfacilities management
• Maintaining accurate student academic and administrative records
• Assisting with marketing activities student recruitment initiatives school outreachprograms and industry engagement events
• Working collaboratively with National Administration Admissions Finance andLeadership teams
• Supporting compliance requirements quality assurance activities and organisationalpolicies and procedures

Essential Skills and Knowledge

• Strong organisational skills with excellent attention to detail and the ability tomanage competing priorities
• Excellent written and verbal communication skills
• Experience in administration education support student services program coordinationor a similar role
• Ability to build positive relationships with students staff schools and externalstakeholders
• Experience maintaining accurate records and administrative systems
• Ability to work both autonomously and collaboratively within a team environment
• Initiative problem-solving ability and a willingness to learn new systems and processes
• A genuine commitment to providing exceptional student support and customer service
• Confidence using Microsoft Office 365 particularly Outlook Word Excel and Teams
• Ability to work effectively with students from diverse social and cultural backgrounds

Desirable

• Experience within the Vocational Education and Training (VET) and/or Higher Education sectors
• Experience coordinating pathway outreach engagement or community programs
• Knowledge of student support wellbeing or pastoral care practices
• Knowledge of the VET Quality Framework CRICOS state funding programs or other education compliance requirements
• Proficiency in student management systems preferably aXcelerate including student enrolment record management reporting and compliance-related administration
• Proficiency in learning management systems preferably Canvas including course administration content management learner support and monitoring student engagement and progress
• Relevant tertiary qualification in education administration business student services or a related field
• Interest in games animation film visual effects or creative industries

Please note:

• This is a full-time with a 5-month probation period
• Salary is negotiable based on skills and experience
• A current Police Check or Working With Childrens Check is required

Applications should contain a Cover Letter addressing the Skills and Knowledge requirements as well as a Résumé.

For more information about the position please contact Chris Higgins Head of School @