PAS Service Delivery Manager

Were proud to announce a major milestone for Downer.

Downer has been awarded the Property and Asset Services (PAS) contract to deliver base and estate services across their two largest regions NSW/ACT and QLD. This is a significant milestone for our business and our enduring 80 year relationship with the Australian Defence Force.

Were inviting applications to join our permanent workforce in Sydney as aService Delivery Manager. Were committed to building a workplace where everyone feels respected valued and empowered to contribute.

Were looking for people from all backgrounds whether you bring Defence experience industry knowledge or transferable skills from other sectors.

If youre passionate about contributing to Defence capability and want to be part of a high-performing inclusive team express your interest today.

What Youll Do

This role offers a broad scope with key responsibilities including:

• Monitor EU performance against contractual KPIs and service levels

• Prepare regular and ad-hoc reports on works completion backlogs cycle times costs and compliance

• Coordinate the receipt review submission and tracking of internal and SDP quotations

• Track the progress of EU and LM works from approval through to completion and close-out

• Build and maintain strong relationships with Defence stakeholders at base and regional level - Act as a point of contact for Defence representatives on performance and status related queries

What Youll Bring

• Diploma or degree in Facilities Management Business Asset Management or Project Management (mandatory)

• Ability to obtain and retain an AGSVA Security Clearance.

• Extensive experience in facilities or asset management with leadership accountability.

• Proven experience managing multi-disciplinary teams across multiple sites.

• Strong track record of contract delivery within Defence or comparable large-scale FM environments.

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Why Downer

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

Downer is a sovereign-owned ASX-listed Australian company and proud recipient of the Estate & Infrastructure Business of the Year (2025) and Prime Contractor of the Year for two consecutive years (). With over 80 years of support to the Australian Defence Force (ADF) our Base and Estate Management team delivers innovative solutions and integrated services to both the ADF and New Zealand Defence Force (NZDF).

What It Means to Belong at Downer

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally youll find real opportunities to advance your career.
• : healthcare discounts great savings on retail purchases car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.