Operations Tech Lead

The Operations Tech Lead at is responsible for leading a team of Senior Operations Analysts ensuring the reliable and efficient functioning of our global data center infrastructure. This role combines deep hands-on technical expertise with a people-first leadership approach.

As the primary escalation point for the analysts team the Tech Lead ensures operational continuity drives process improvements and maintains high standards of execution across all DCOps workflows. This position reports directly to the Operations Manager.

Team Leadership & Shift Management

• Lead and supervise the Senior Operations Analysts team ensuring full operational coverage and adherence to standards;

• Serve as the primary escalation point for complex operational issues coordinating resolution across internal teams and remote data center techs;

• Conduct shift handover briefings communicating ongoing incidents pending tasks and critical updates;

• Monitor team performance provide real-time coaching and identify development opportunities for analysts;

• Foster a culture of ownership accountability and continuous improvement within the team.

Infrastructure Operations & Incident Management

• Oversee and participate in the execution of operational tasks involving servers storage networking equipment and platform software;

• Lead root cause analysis for complex incidents related to hardware failures RAID rebuilds storage allocation and disk lifecycle management;

• Ensure rack and stack activities hardware installation and in-cabinet maintenance are executed to the highest standards;

• Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet;

• Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

• Install configure and troubleshoot Linux and Windows operating systems supporting analysts with complex cases;

Documentation & Process Improvement

• Maintain and improve internal operational documentation runbooks workflows and escalation procedures;

• Identify process gaps and propose improvements to the Operations Manager;

• Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

• Advanced English communication skills (B2 or higher);

• Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment;

• Deep expertise with server hardware including diagnostics replacements upgrades and fleet management;

• Strong understanding of data center standards rack layouts cabling power distribution (PDU) and remote hands coordination;

• Advanced knowledge of Linux system administration (CentOS Ubuntu or similar) including scripting automation and performance tuning;

• Solid knowledge of Windows Server environments;

• Strong familiarity with RAID technologies disk provisioning and storage troubleshooting;

• Strong incident command skills with demonstrated ability to lead resolution during critical events;

• Proficiency with monitoring platforms ticketing systems and incident handling workflows;

• Bachelors degree in Computer Science Information Systems or equivalent working experience;

• Prior experience in a team lead or senior role within a data center operations environment is strongly preferred.