Operations Administrator

We currently have an opportunity for an Operations our team and play a key role in supporting the delivery of team KPIs reflecting commercial agreements made between Downer and its clients and that also adhere to SLAs in place between Downer Direct and each contract. Reporting to Service Manager youll help deliver high-quality outcomes that support our essential services.

The Opportunity

Downer Direct is an integrated operations hub that exists to provide a single trusted point of contact for internal (Contract Managers and other contract team members) and external (customers and sub-contractors) stakeholders within our Social Infrastructure & Citizen Services business (SI&CS). Our purpose is to make access to services simple reliable and responsive connecting people to the right support at the right time. By combining compassionate service with operational excellence Downer Direct strengthens trust between the business our customers and our communities.

Reporting to the Service Manager the Operations Administrator is a critical operational delivery position within Downer Direct responsible in ensuring operational excellence and responsive service delivery to customers. The individual in this role will be performing duties to enable the delivery of the end-to-end work order management process across a range of contracts in SI&CS following the Downer Direct work instructions and adhering to contract KPI requirements. This role may also have additional duties including contract support general administration and operation coordination functions across various contracts.

This role supports the Service Manager and contract teams by ensuring efficient workflows are followed accurate data management and high-quality client and stakeholder service. A requirement of the role is to have the ability to manage tight timelines support contract compliance and maintain best-practice administrative standards.

Important Skills (experience required)

• ExcellentMSOfficeskills(ExcelWordPowerpointTeams).

• Strongorganisational(timemanagement)andanalyticalskills

• Highattentionto detail.

• Demonstratedabilitytocriticalthinkingandproblem-solving skills.

• Well-developedwrittenandverbalcommunicationskills.

• Abilitytoplanandprioritiseworkloadsandmeetdeadlines.

• Abilitytoworkindependentlyandwithina team.

• Strongcustomerservicecapability includingtheabilitytobuildeffectiverelationshipswithinternalandexternalstakeholders.

• AbilitytointerpretcontractKPIsandperformancerequirements.

• Experienceinacustomerserviceenvironment.

• Provenabilitytoworkinafast-pacedmulti-transactionalenvironment.

• Experiencewithinfacilitiesorcontractmanagementis highlyregarded.

• Experiencewithcontractmanagementsystemsadvantageous.

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Our Organisation

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

Why you will enjoy working here

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally youll find real opportunities to advance your career.

• : healthcare discounts great savings on retail purchases car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.

How to apply
Click APPLY and please include your CV. The reference number for this role is 735109.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement please talk to our team.