National Operations Manager

About Us

At Aussie Broadband things are done a little bit differently. Our goal is to be the telco people love customers team members shareholders and all stakeholders. We do this by living and breathing our values in everything we do thatsthe Aussie way. As a B Corp Certified company we hold ourselves to the highest standards for social and environmental performance transparency and to have been named one of Australias Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB) the Aussie Broadband Group collectively supplies more than 1 million telecommunications servicesoperatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

Dontbe ordinary be awesome Think BIG Nobullsh*t Be good to people Have fun

Were looking for a National Operations Manager - Residential Customer Operations to lead our operational support functions and help shape the future of our customer operations. Leading the teams and functions that support our customer operations youll drive performance consistency and continuous improvement across phone digital and customer administration channels.

Based in Dandenong or Traralgon youll drive continuous improvement support high-performing teams and deliver strong business outcomes.

What Youll Do

• Lead operational support functions across phone digital and customer administration channels

• Drive process improvement operational efficiency and consistent service delivery across all sites

• Lead reporting analytics capability and quality assurance functions to support business performance

• Oversee operational projects and initiatives ensuring successful delivery and stakeholder engagement

• Partner with Workforce Management to optimise resourcing performance and customer outcomes

• Use data and insights to identify trends inform decision-making and improve operational effectiveness

• Lead coach and develop a high-performing team building capability and succession pathways

• Build strong relationships with internal stakeholders and support recruitment activities across Customer Operations

• Act as a trusted partner to the General Manager Customer Operations including providing leadership support when required

What Youll Bring

• Proven experience leading teams in a fast-paced operations or contact centre environment

• Strong people leadership skills with the ability to coach develop and build high-performing teams

• Experience driving process improvement and operational excellence

• Excellent communication and stakeholder management skills

• Strong analytical problem-solving and decision-making capability

• Ability to manage change support key projects and influence positive outcomes

• Highly organised with strong attention to detail and the ability to manage competing priorities

• Experience working with technology platforms and vendor partners to improve operational performance

• Adaptable proactive and comfortable working in a dynamic environment

• Telco industry experience will be highly regarded

Why Join Us

At Aussie Broadband we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer we support and celebrate diversity every day its just one of the ways we live our value of Be good to people.

We also give back to the communities we serve through our Pledge 1% commitment community sponsorship programs and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off Mobile services

• Fitness Passport for access to multiple gyms and pools across Australia

• Flexible working arrangements

• Employee Assistance Program (EAP)

• Discounts with Specsavers HCF and many more

• Monthly rewards and recognition

• Internal training and development resources to support your career growth

• Yearly Aussie merch allowance

Ready to Join

Hit the apply button to submit your application and our team will be in touch!

Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.

For questions reach out to . Just note that all applications must be submitted via the job link.