Microsoft 365 Support Engineer – Level 2
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Job Summary
About the Role:
We are seeking a Microsoft 365 Support Engineer Level 2 to provide hands-on technical support across Microsoft 365 and Office applications. This role will be responsible for resolving incidents service requests and technical issues while helping maintain a high-quality end-user experience across collaboration productivity and workplace technology services.
You will support a broad Microsoft 365 environment including Microsoft Teams Exchange Online SharePoint Online OneDrive for Business and Microsoft Office applications.
Key Responsibilities:
In this role you will:
Provide Level 2 support for Microsoft 365 services including Teams Exchange Online SharePoint Online OneDrive for Business and Office applications.
Troubleshoot issues relating to email calendaring collaboration document management and Office applications.
Manage user accounts licensing and permissions.
Support identity and access management activities including Microsoft Entra ID integration.
Investigate and resolve authentication SSO and MFA issues.
Perform mailbox administration distribution group management and email troubleshooting.
Support Teams meetings telephony and collaboration services.
Assist with software deployments updates and patch management.
Maintain knowledge base articles and technical documentation.
Escalate complex issues to Level 3 support or vendors where required
Participate in problem management and root cause analysis activities.
What were looking for:
3 years experience supporting Microsoft 365 environments.
Strong knowledge of Microsoft 365 Administration Exchange Online Teams Administration SharePoint Online OneDrive for Business and Office applications including Outlook Word Excel and PowerPoint.
Experience with Microsoft Entra ID Multi-Factor Authentication and Single Sign-On.
Experience with PowerShell administration Windows 10/11 support mobile device management and ITSM platforms such as ServiceNow.
Understanding of Microsoft licensing and security best practices.
Eligibility:
Applicants must be Australian Permanent Residents or Australian Citizens
Willingness to work all 5 days from our client office in Melbourne CBD.
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Progressive Employee Benefits Australia
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace
Flexible Work Arrangements - centered around Accentures Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last years Diversity & Inclusion Index!
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About Accenture
Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.Equal Employment Opportunity Statementfor Australia:
At Accenture our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
As part of our talent strategy we hire and develop people who have different backgrounds different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives observations and insights which are essential to drive the innovation needed to reinvent and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
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About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
